Strategic Account Manager, Regional Lead

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

What You'll Be Doing

• Manage a select portfolio of key accounts, acting as the main point of contact for customer needs, ensuring they achieve their desired outcomes.
• Identify expansion and upsell opportunities within your accounts to drive additional value for both the customer and the business.
• Conduct regular check-ins, business reviews, and performance reviews with customers to track progress and align goals.
• Proactively manage customer health, churn risk, and develop expansion strategies to ensure high net dollar retention rates.
• Mentor and coach a team of Strategic Account Managers, fostering a culture of growth, collaboration, and customer-centricity.
• Lead by example account management best practices and offer advice across the team.
• Provide guidance on customer relationships, conflict resolution, and escalations.
  
  

What You'll Need

• 5+ years of experience in customer success, account management, or a related role, with at least 1+ years in a leadership or player-coach capacity.
• Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with both internal teams and external customers.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.