About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!
LastPass is looking for a Customer Success Engineer:
We are seeking a highly motivated and experienced Customer Success Engineer to join our team. This role involves supporting customers with product onboarding, adoption, utilization, and resolving complex technical challenges using LastPass. The ideal candidate will possess a blend of technical expertise and customer-facing skills, a consultative mindset, the ability to work cross-functionally, and strong presentation abilities.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
In collaboration with the Customer Success team, you will prioritize customers to address technical challenges, deliver value, and provide a world-class customer experience. Additionally, you will work closely with the Care and Engineering teams to resolve complex customer issues, contribute to feature testing and reporting, and help ensure product releases align with customer needs.
What are some of the exciting challenges you will be working on?
- Partner with Customer Success Managers to prioritize accounts and drive value throughout the customer journey, including onboarding, adoption, and utilization, with a focus on achieving First Value Attainment.
- Assist and advise Security and IT professionals on the benefits and value of LastPass.
- Deliver LastPass Business Services (paid services), including technical enablement, best practices, and technical health checks.
- Cultivate customer trust by sharing expertise and best practices on security, deployment, and the effective utilization of LastPass in their environment.
- Champion customer needs by providing feedback to internal teams - including Product, Engineering, Sales, and Marketing - to influence the future direction of LastPass product offerings.
- Collaborate with the Engineering team to troubleshoot issues, address bugs, and implement workarounds as necessary.
- Stay informed on security industry trends and emerging technologies, applying insights to meet customers' technical goals.
- Lead and deliver technical workshops, demonstrations, webinars, and 1-to-many presentations on LastPass.
- Partner with Product, Product Marketing, and Engineering to guide the Customer Experience (CX) function on product releases and new features.
- Contribute to the creation of playbooks and documentation for onboarding, deployment, adoption, utilization, and renewal processes.
What does it take to work at LastPass?
- Proven experience in technical customer-facing roles (e.g., Sales Engineer, Customer Success Engineer, Technical Account Manager, etc.).
- Strong analytical and problem-solving skills to extract relevant and impactful insights from ambiguous data.
- Fluency in both English and French.
- Excellent presentation and communication skills, both in-person and virtually, as well as in writing.
- Experience in delivering services or projects to customers.
- Ability to collaborate effectively across departments and with team members.
- Strong project management, planning, and organizational abilities.
- Skilled at framing and simplifying content and messaging for diverse audiences, including beginners, technical teams, managers, and executives.
- Broad understanding of one or more of the following focus areas:
- Identity as a Service
- IT Services
- Security
- Authentication and Authorization Protocols (e.g., SAML, OIDC, LDAP)
- Programming Interfaces (APIs and CLI)
It's great, but not required:
- Experience with LastPass
- Security or Password Management experience
- Account Management experience
- COMPTIA A+ certification
- Additional languages
Why LastPass?
- Market-leading password manager
- High-growth, collaborative environment with inclusive teams
- Remote first culture
- Competitive compensation
- Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
- Generous Parental leave
- Comprehensive health coverage, dependents included
- Home office setup support
- LastPass families free account up to 5 members
- Continuous learning and development opportunities
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
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