Career Opportunities: SENIOR QUALITY & RELIABILITY ENGINEER (127778)

Job Overview

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.

What your background should look like:

Objectives:

• The Main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of Top Customers.
• Key customer interface responsibilities include driving improvement strategies to customer scorecards, expertise in customer portals (where required),
• Customer Quality Requirements flow downs including and related to FAI’s (future PPAPs), Quality manuals, Corrective Action processes, and Change Notifications etc.
• Executes to meet customer requirements and expectations. · Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); VOC/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation. · Position – Remote Working Opportunity

Missions:

• Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements).
• Negotiate deviations with the customer if required.
• Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
• Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
• Prepare for and participate in regular Customer scorecard reviews.
• Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
• Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues.
• Share and implement best practices within the ADM organization to exceed customer expectations. 
• Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations.
• Partners with Operations, Quality, Product Management, Sales,
• Account Management and Customer Service in coordinating and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints
• Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs.
• Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
• Complete quality related surveys for allocated TOP Customers
• Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct. 
• Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out

Profile:

• Bachelors Degree (technical/business)
• Experience in Quality >5 years
• Experience in direct role(s) interacting with Manufacturing Plants > 3 years. 
• Experience in driving improvement initiatives. >3 years ·
• Aerospace Defense Marine(ADM) Quality experience and knowledge preferred
• PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices
• Understanding of technical Products. Previous ADM experience plus. · Fluent communication skills; both oral and written.
• Travel required for position (estimate = 25% -50%+/-).

Competencies