Job description

Company: Elevate Calls Inc.

Position: Tech Support Specialist

Job Description:

We are currently seeking a dedicated and experienced Tech Support Specialist to join our team. As a Tech Support Specialist at Elevate Calls Inc, you will play a crucial role in providing exceptional technical support to our customers, particularly focusing on alarm.com products and services.

Responsibilities:

Provide prompt and efficient technical support to customers via phone, email, or chat channels.
Troubleshoot and resolve technical issues related to alarm.com products and services.
Assist customers with system setup, configuration, and troubleshooting.
Collaborate with internal teams to escalate and resolve complex technical issues.
Document customer interactions and resolutions accurately in our support ticketing system.
Stay updated on alarm.com products, services, and industry trends to provide informed support to customers.

Requirements:

Proven experience in technical support, preferably in the security industry.
Proficiency in alarm.com products and services is essential.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Attention to detail and a commitment to providing exceptional support to customers.

Preferred Qualifications:

Certification or training in alarm.com products and services.
Experience with other security systems and technologies.
Familiarity with CRM software and support ticketing systems.

How to Apply:

If you meet the above requirements and are passionate about delivering top-notch technical support to customers, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to jobs@elevatecalls.com

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