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Fraud Analyst - Trust & Safety (T&S)

extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada, United States

Offer summary

Qualifications:

Strong data analysis skills, Proficiency in SQL and Excel, Experience with relational databases, Knowledge of probability and statistics.

Key responsabilities:

  • Monitor platform trends for potential fraud
  • Analyze large sets of data for anomalies
  • Conduct detailed fraud investigations
  • Prepare reports on fraud incidents
TextNow logo
TextNow Telecommunication Services SME http://www.textnow.com/
51 - 200 Employees
About TextNow
Our mission is to break down the barriers to communication and free the flow of conversation for people everywhere. TextNow is evolving the way the world connects and that’s because we’re made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We’re the largest provider of free phone service in the nation. And we’re just getting started. Join TextNow and break down barriers to communication with us.
See more TextNow offers

Job description

TextNow is seeking a Fraud Analyst to join our Trust & Safety (T&S) team to help us combat fraud and spam on our platform while building more value for our community of users.  

You’ll be responsible for strengthening and operating a fraud investigation and mitigation process to help identify and block bad actors who attempt to abuse our service. 

You’ll also play a key role in: 

- Collaborating with our T&S data scientists and engineers in ML development 
- Evaluating and integrating 3rd party technologies and vendors 
- Designing new fraud detection methods and tools 

Additionally, you’ll work directly with our T&S product team and our customer care team to strengthen our overall T&S system and deliver positive experiences to our customers. 

What You'll Do
  • Monitor platform trends for potential fraud using T&S technologies and tools 
  • Analyze large sets of data to identify anomalies and emerging risk patterns 
  • Conduct detailed fraud investigations to detect bad actors and mitigate abuse 
  • Prepare comprehensive reports on fraud incidents and propose preventative solutions 
  • Provide regular updates to management on fraud trends and mitigation efforts 
  • Partner with other teams including customer care, data science, engineering, product 
  • Automate threat discovery and monitoring, leveraging internal and external data sources 

    • Who You Are
  • Strong data analysis skills 
  • Excellent written/verbal communicator 
  • Proficiency in SQL, Excel, Elastic Search 
  • Collaborative with a customer-first mindset 
  • Ability to work independently and on a team 
  • Strong foundation in probability and statistics 
  • Experience with relational/non-relational databases 
  • Self-starter with holistic approach and attention to detail 
  • Proficient in Snowflake, Redshift, Splunk, and similar data lakes

    • Preferred Experience
  • Proficiency in scripting languages like Python, etc. 
  • Prior experience with telecom, i.e.calling and messaging 
  • Prior experience mitigating common fraud and abuse attack vectors  

    • Required profile

    Experience

    Industry :
    Telecommunication Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Fraud InvestigationSQL (Programming Language)ElasticsearchData AnalysisAmazon RedshiftSnowflake (Data Warehouse)StatisticsNon-Relational Data StoresProbabilityRelational DatabasesSplunkTeleCommunications EngineeringPython (Programming Language)

    Other Skills

    • Detail Oriented
    • Collaboration
    • Communication
    Are you interested?

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