Consulting Manager - Healthcare, Physician Enterprise, Access & Consumer (Flexible Living Locations)

REQUIRED SKILLS: 

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members 

• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change  

• Impactful and professional written and verbal communication skills; ability to set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership 

• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives  

• Team leadership experience including building talent, training, supervising, coaching/mentoring, and providing feedback through performance management  

• Employees are required to follow utilization set by practice and expectations and it is the employees' responsibility to manage this. 

• Required to complete all assigned instructed courses and compliance trainings 

• Healthcare operations experience directing a hospital department, medical group, faculty practice environment, physician enterprise, and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and broad-based change management, OR 

• Hospital department or medical group leadership experience in roles that focus on hospital department operations, ambulatory operations, physician compensation, value-based care, patient access to care, physician integration, or other industry experience, OR 

• Project leadership and complex design and implementation management experience within a consulting firm setting with a focus on inpatient, post-acute, physician, or medical group performance improvement 

• Seeking specific expertise in population health and/or value-based care leadership roles that focus on care pathways for risk bearing providers, care delivery optimizations under value-based care arrangements (quality, outcomes, utilization, cost, and experience related goals/KPIs), and/or experience across multiple VBC arrangement types (bundles, capitation, shared savings/risk)

• Seeking specific expertise in customer engagement and contact center operations leadership roles and practical experience with the full lifecycle of design, implementation, and optimization of contact centers (healthcare or non-healthcare settings) as well as a solid understanding of contact center technology (ACD, WFM, CTI, QA, IVR, CRM, PBX) and scheduling experience 

CORE QUALIFICATIONS:  

• Bachelor's degree required 

• Willingness and ability to travel every week up to 80% (Monday-Thursday with occasional onsite Fridays) and work extended hours as needed

• Strong leadership and management skills aligning to Huron’s core values and competencies  

• Excellent communication skills – oral and written – and the interpersonal skills needed to quickly establish relationships of trust and collaboration 

• The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions 

• Proficient in Microsoft office (Word, PowerPoint, Excel) 

• Direct Supervisory Experience 

• Preferred experience in a matrixed organization  

• 6-8 years of consulting and/or healthcare operations experience  

• Ability to be flexible in any cross capabilities industry segments 

• US Work Authorization required