Global Instructional Design Associate

This hybrid position requires two days per week in our XXX office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

This role is focused on planning, designing and create learning offerings for Sales and CS according to top strategic priorities. This includes enablement programs for business go-to-market initiatives, specific Sales and CS roles and Sales and CS skills development.

The Learning Instructional Design Associate will co-ordinate and execution the instructional design for field skills courses as well as broader selling skills learning journeys, ensuring that the learning provided meets the business objectives, is exciting and well-structured for the audience and actionable for immediate application.

The role is strategic due to the variety of topics, broad range of stakeholders and complexity due to the number of offerings.

What you'll be doing

Design and Development Expertise

• Create learning curricula: support the design and development of enablement initiatives in the areas of Sales & CS processes, Udemy systems and products, industry knowledge, and the Udemy corporate vision.
• Consult on projects and recommend design ideas: partner with sales & CS enablement teams, subject matter experts, and facilitators to establish content needs
• Partner with enablement teams to ensure a learning needs analysis has been conducted to identify the knowledge, skills, and competencies required of learners for them to complete job tasks efficiently and effectively
• Transform technical content into engaging and immersive learning experiences
• Create courses and learning content using an array of eLearning and video development tools (Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Photoshop and InDesign)
• Create virtual live courses and workshops based on design concepts for maximum interactivity and learner engagement, using virtual deployment platforms, eg Zoom
• Write and edit storyboards, interactive scripts, and other learning documentation
• Design and develop additional learning materials including PowerPoint presentations, virtual and live instructor-led training sessions, participant/facilitator guides, and job aids
• Ensure content is clear, accurate, consistent, and grammatically fluent
• Design visually appealing, professional content that adheres to Udemy brand guidelines

Industry Expertise

• Audit courses and assist with evaluating the effectiveness of learning programs, making recommendations accordingly
• Apply an understanding of adult learning theories and methodologies
• Remain current with industry trends and practices; challenge yourself to continually innovate and improve your work and the work of the team as a whole
• Work with learning business partner to plan for launch and reporting courses you create

Project Management Expertise

• Successfully manage multiple projects to achieve project goals/meet deadlines
• Work collaboratively with diverse stakeholders to achieve project goals
• Build relationships with cross-functional partners to understand how global audience of learners engages with your content
• Work collaboratively with learning vendors where applicable to create and deliver high quality, best in class Udemy relevant enablement

What you’ll have

• 2+ years of corporate instructional design experience
• Portfolio of work samples demonstrating knowledge of instructional design models and adult learning theories, as well as proficiency in eLearning authoring tools and other design tools
• Excellent oral and written communication and presentation skills, with a Bachelor’s or Master’s degree in instructional design, education, communications, or related field with writing emphasis preferred.
• Highly organized and quality-oriented with attention to details while keeping a good overview
• Strong team player who can work collaboratively with colleagues on all levels of the organization especially in virtual and international teams
• Experience with the following tools preferred: HighSpot, Gong, Articulate Storyline, Articulate Rise, Camtasia, Vyond, Zoom, ChatGPT, NotebookLM. Optional: Adobe Photoshop and InDesign, AirTable, project management.
• Input to Asana to ensure the Field Dashboard is up to date for tracking & impact measurement
• Ability to leverage analytics and performance data to assess the effectiveness of learning programs and drive continuous improvement
• Proven track record of managing multiple projects simultaneously with effective prioritization and stakeholder communication
• Ability to bring creative and fresh approaches to learning design to drive learner engagement and knowledge retention.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

• Transgender Benefits: Expanded medical coverage for gender-affirming care

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

• Holidays: Twelve paid holidays throughout the year

Information regarding data privacy is available within the Udemy Careers Privacy Notice.