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Career Opportunities: Representative II Recovery (27803)

Remote:

Full Remote

Salary:

38 - 56K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High School Diploma or Equivalent required., Minimum 2 years of related experience., Strong skip-tracing skills and collection knowledge., PC Literate including MSWord, Excel, Outlook..

Key responsabilities:

Manage Impound Accounts and resolutions.
Communicate with customers regarding impounded vehicles.

Harley-Davidson Motor Company XLarge https://www.harley-davidson.com/

5001 - 10000 Employees

See more Harley-Davidson Motor Company offers

Job description

Auto req ID: 27803
Title: Representative II Recovery
Job Function: Loss Mitigation
Location: Remote
Company: Harley-Davidson Financial Services
Full or Part-Time: Full Time

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.

Job Summary

Under general supervision the Recovery Representative II (Impounds) is responsible for Impound Account Management, Resolution, and ensuring no vehicles are lost to unintended lien sale. The Impound Representative II contacts the customer to determine intention, negotiates rates with Impound/Repair lots to obtain lower storage charges, and ensures all state laws and policies are followed throughout the process.

Job Responsibilities

Communicate effectively and professionally with internal and external customers.
Resolve complex impound scenarios including police impounds.
Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, correspondence, along with updating credit bureau agencies.
Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions
May serve as a resource/mentor to new Recovery representatives along with assisting with training and handling miscellaneous projects as needed.
Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and able to interact with all areas within the organization in a professional and effective manner.
Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Assess the level of risk associated with each stored vehicle to determine an appropriate course of action. Contacting customers to determine their intent with the impounded/stored collateral and collecting payments as required -Resolve complex impound scenarios including police impounds.
Coordinate vehicle recovery working with Third Party Vendors, Impound Lots, Repair Shops, and Law Enforcement within approved thresholds.
Review charges assessed by Impound Lots and Repair shops to ensure compliance with state and local laws -Negotiate associated fees/costs to secure collateral to maximize company Positive Net Recovery.
Decision accounts on company’s behalf to either repossess or abandon Impounded vehicles by evaluating the value of the collateral vs. any storage/repair/repossession fees
Preparation of repossession documents required by multi-state municipalities for vehicle recovery -Communicate effectively and professionally with internal and external customers.
Service Inbound calls in accordance with Quality Assurance requirements -Communicate effectively and professionally with internal and external customers.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

N/A

Experience Requirements

Required

Typically requires a minimum of 2 years of related experience.
Strong skip-tracing skills and collection knowledge
Excellent verbal and written communication skills
Proven to consistently evaluate and resolve problems
PC Literate including MSWord, Excel, Outlook and Internet
Proven ability to take the initiative and achieve results in a fast-paced and changing environment
Strong teamwork skills and the ability to interact effectively with all levels of staff, well organized and proven attention to detail
Proven ability to assist with projects, training, focus groups, and continuous improvement
Self-motivated, able to recognize what needs to be done and initiates action promptly

Preferred

3 years experience preferred

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $37,500 - $56,300
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance

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