Senior Client Manager (CSM/IC/AM/KM)

Description

Passionate about Product feedback and the voice of our Enterprise clients? We are seeking a dynamic and creative Field Insight manager to join our team

As a Field Insights Manager, you’ll be at the heart of driving a continuous feedback loop between our product teams and client-facing teams, designing and building scalable processes that ensure efficient collection and utilization of valuable field insights. You’ll take the lead in managing projects that capture and act on critical product feedback, ensuring that everything is executed on time and aligned with our strategic goals. Your role will involve close collaboration with cross-functional teams— from product development to Sales and Customer Success—helping to manage and optimize the feedback loop across the organization.

About The Role

• Process Design: Design and build scalable processes to support a continuous feedback loop between the builders and client-facing teams, ensuring efficient collection and utilization of field insights.
• Project management: Lead and coordinate projects that gather and act on field product insights, ensuring timely execution and alignment with strategic objectives.
• Stakeholder Collaboration: Work closely with cross-functional teams, including product development, Sales, and customer success, to manage the touch engine feedback loop.
• Feedback Collection: Design and implement surveys, interviews, roundtables, and focus groups to capture product insights and experiences from CRO customers and customer-facing teams.
• Data Analysis: Analyze qualitative and quantitative data to identify trends, pain points, and opportunities for improvement.
• Reporting: Develop and present reports and dashboards summarizing customer feedback and recommendations to senior management and stakeholders.

Requirements

• Senior manager with a track record of successfully leading cross-collaborative projects
• 3+ years of experience in project management, account management or a related role.
• Strong analytical skills with experience in data analysis tools and methodologies.
• Exceptional communication and presentation skills, with the ability to convey insights to diverse audiences.
• Proficiency in customer feedback tools and CRM systems.

Our Team

The Product Team is a group of innovative individuals who are passionate about building impactful, state-of-the art products and thrive in a hyper-growth and problem-solving environment. Our work not only shapes our entire platform, it also influences the day-to-day of more than 100,00 businesses (and counting) which rely on monday.com. As the insights domain, our goal is to democratize data -- we believe that setting goals, and tracking them with real time data can make anyone’s work better and that it doesn’t only belong to analysts and accountants.

About The Team (Internal)

• Process Design: Design and build scalable processes to support a continuous feedback loop between the builders and client-facing teams, ensuring efficient collection and utilization of field insights.
• Project management: Lead and coordinate projects that gather and act on field product insights, ensuring timely execution and alignment with strategic objectives.
• Stakeholder Collaboration: Work closely with cross-functional teams, including product development, Sales, and customer success, to manage the touch engine feedback loop.
• Feedback Collection: Design and implement surveys, interviews, roundtables, and focus groups to capture product insights and experiences from CRO customers and customer-facing teams.
• Data Analysis: Analyze qualitative and quantitative data to identify trends, pain points, and opportunities for improvement.
• Reporting: Develop and present reports and dashboards summarizing customer feedback and recommendations to senior management and stakeholders.

Internal requirements

• Senior manager with a track record of successfully leading cross-collaborative projects in monday.com
• Exceptional communication and presentation skills, with the ability to convey insights to diverse audiences.
• 3+ years of experience in project management, account management or a related role.
• Highly Proficient on monday.com with a great understanding of the product’s domains.
• Strong analytical skills with experience in data analysis tools and methodologies.