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Order taking and customer service officer (訂單管理暨客服專員)

extra holidays - extra parental leave - fully flexible - 4 day week

Remote:

Hybrid

Contract:

Full time

Work from:

Kaohsiung City (TW)

Offer summary

Qualifications:

Bachelor's degree in commercial related field, None.

Key responsabilities:

Process customer orders and create documents
Handle incoming calls, emails and complaints

Air Liquide Healthtech: Health + Technology Large http://www.airliquide.com

10001 Employees

HQ: Paris

See more Air Liquide offers

Job description

Established in 1987, Air Liquide Far Eastern (ALFE) is a prominent joint-venture between Air Liquide Group, a global leader in gases, technologies, and services for Industry and Health, and Far Eastern New Century Group. In recent years, ALFE has emerged as the top French company in terms of investment in Taiwan's manufacturing industry. Presently, ALFE boasts a workforce of over 780 employees and maintains a strong presence with 40 offices and plants located in Taipei, Hsinchu, Taichung, Tainan, Kaohsiung, as well as the major Science Parks across Taiwan, providing critical high-quality industrial gases, specialty gases, and advanced materials.

Due to the business growth and customers' needs, we are looking for a "Order taking and customer service officer" in the Nantze Office. You will be the contact person to answer customer's phone/email, deliver order/complaints/requirements, and arrange the delivery.

How will you CONTRIBUTE and GROW?

1. Order taking and management

Process customer orders and create DO and ASN documents.
Maintain all of the orders in internal system
Generate and check shipping documents to ensure no miss out or mistake.
Daily confirm order and invoice.

2. Customer Service

Handle all incoming calls, email and fax of customer enquiries and complaints.
Pick up all of the phone call based on assignment to satisfy customers.

3. Related team support

Support other team member to take order and customer’s need if they were not available.
Coordinate with dispatcher for daily shipping arrangement .
Internal communication with related departments.
Other assigned projects.

Are you a MATCH?

1. Education : Bachelor and above, major in commercial related.

2. Personality : Team work spirits, High EQ, responsible and attentive.

3. Good communication and coordination skill

4. Fresh Graduate is welcome to apply,

Additional Plus :

1. Experience in logistics, order taking and data analysis is additional plus.

2. Good English skill in verbal and written is additional plus.

About Air Liquide

Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.