Invoicing Specialist - Accounts Receivable

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Based in London, this person will predominantly work remotely supporting our offices based in the UK, Germany and France. Occasional attendance in the London office will be required.

Primary Duties/Responsibilities (in order of importance):

• Preparing Invoices and credit notes (either manually or via our company specific system)
• Dealing with invoice queries
• Updating invoice tracker / posting invoices / credit notes / journals onto our accounting system
• Making sure invoices are paid on time; sending customer statements and chasing late payments
• Following up on new customer forms / running credit checks where necessary

Objectives (in order of importance):      

• Invoicing to be completed by deadline
• Invoice tracker updated accordingly
• Accounting system updated accordingly 
• Customer queries dealt with in a timely manner
• Making sure invoices are paid within terms / flagging any at risk accounts

• Fluency in Business English (written and spoken)
• At least 2 years experience in an Invoicing and Accounts Receivable role
• Math’s A level or equivalent
• Excellent computer skills
• Excellent customer service skills

Position-specific/technical skills required:

• Excel / Outlook
• Company specific system - MR system
• Accounting system – NetSuite

Soft skills/personality traits required:

• Target driven
• Tenacity
• High attention to detail
• The ability to prioritize a heavy workload
• Able to work alone or as part of a team
• Able to build a good rapport with clients and colleagues

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