Expressions of Interest | Specialist Support Coordinator

Let’s talk about nib Thrive  

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion. 

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow, and we have now expanded into Support Coordination.  nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25.  

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au

Let’s talk about this role 

The Specialist Support Coordinator is dedicated to assisting NDIS participants in the coordination and implementation of all supports outlined in their funded plans. This includes informal, mainstream, community, and NDIS-funded supports. The primary objectives of this role are: 

• Strengthen and enhance the participant’s ability to coordinate supports, participate in the community, and ensure the delivery of their plan within the allocated budget 

• Ensure mainstream services such as housing, education, justice, and health meet their obligations to the participant 

• Build the participant’s capacity to achieve greater independence and self-direct their services and supports in the long term 

• Support the participant in managing crises and building resilience 

• Provide the participant and the NDIA with reports on outcomes and success indicators, adhering to the agreed reporting frequency 

• Develop and implement solutions and strategies that enhance the participant’s inclusion in their community 

Let’s talk about you 

You are a knowledgeable professional with extensive experience in delivering human services, particularly in supporting individuals with disabilities. With relevant qualifications and a strong understanding of the National Standards for Disability Services, you excel in risk management, personal planning, and implementing strategies that promote inclusion. 

Your excellent communication skills enable you to effectively engage with participants and their families, providing support within the NDIS framework. You are proactive, creative, and capable of working both independently and as part of a team, with strong leadership, coordination, and problem-solving abilities. 

Organised and efficient, you thrive in high-volume environments, consistently delivering high-quality plans, reports, and solutions. Your commitment to dignity, respect, and empowerment drives your work, making you a valuable support for your participants. 

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!  

Let’s talk about working at nib 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. 

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance  

• The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners 

• Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts 

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.   

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.