Support technical needs of Philips, providing installation, maintenance, and FCO implementation of equipment in multi modalities, maximizing customer satisfaction.
Your role
The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled, and with prepared action plans from the customer care center.
Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
Solutions are provided by using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status. Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
As a Field Service engineer you will be working as a team member of Customer Service delivery team in Portugal and reporting to Area Service Delivery Manager
You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.
You are the right fit if you have:
Degree in Biomedical or Electrotechnical engineering or technical degree/professional/technical school
Preferably on hands experience at Medical Devices (CT Scanners / Monitoring / Magnetic Resonance or others)
Customer first attitude, works collaboratively, autonomy, proactive and taking ownership.
Ability to express sympathy, empathy and patience, clear and effective communication.
Technical knowledge and engineering fundamentals (experience is a plus) Good computer, PC and internet skills.
Language: Portuguese and fluent in English (Spanish is a plus)
No obstacle for travel
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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