Director of Risk Management

Note: This is a remote opportunity.

At ProCare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role
The Director of Risk Management leads client-focused risk management services, including overseeing the workers’ compensation insurance claims process. This role requires strategic thinking, expertise in claims principles, proven team management skills, and a commitment to compliance and risk reduction. Our ideal candidate is a self-motivated individual and should possess the capability to efficiently oversee and implement the organization of numerous projects within specified timelines and expectations.

What You'll Do

• Develop and implement claims strategies aligned with organizational goals and market trends.
• Oversee claims management across multiple state jurisdictions, fostering vendor relationships and ensuring effective daily operations.
• Manage workers’ compensation claims programs, focusing on financial performance and program integrity.
• Build and sustain partnerships with third-party administrators and vendors, ensuring compliance with contracts.
• Identify cost-saving opportunities, mitigate risks, and ensure regulatory compliance.
• Guide sales submissions and quotation processes, negotiating favorable terms with workers’ compensation carriers.
• Lead and mentor a team of claims managers, setting goals and providing ongoing feedback.
• Enhance claims processes for efficiency and accuracy, including the implementation of technology solutions.
• Collaborate with customer service teams to address client inquiries and offer claims support.
• Prepare and present management reports on operational and financial performance, communicating key metrics to stakeholders.

• Bachelor’s degree in Business, Finance, Insurance, or a related field (Master’s preferred).
• 10+ years of progressive workers’ compensation claims experience, including 5+ years in leadership roles.
• Deep knowledge of workers’ compensation insurance and claims management principles.
• Proven ability to drive process improvements and leverage technology for operational efficiency.
• Strong negotiation and relationship-building skills with vendors and stakeholders.
• Certifications such as AIC, CFA, or CPCU are highly valued.

• Experience in a Professional Employer Organization (PEO) environment.
• Demonstrated success in developing innovative strategies to improve claims processes and outcomes.
• A collaborative leadership style that fosters team growth and alignment with organizational objectives.
• A results-driven mindset with a focus on risk mitigation, cost efficiencies, and compliance.

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

This job posting contains some general information about what it is like to work with us and is not a complete job description. We perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

We are an Equal Opportunity Employer.