At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is transforming its sales and go-to-market approach. As part of this transformation, we seek a Director of Partner Management (AWS) to join our TTEC Digital global sales team. This is a 100% remote opportunity!
We are reinventing the customer experience industry and we need your help. TTEC Digital is a leading global provider of technology-enabled customer experience services. We are on a mission to make it easier for customers to do business with companies and we need a talented individual to help us grow our business.
In this role, you will focus on the programmatic and tactical execution of our AWS partner strategy, helping to drive pipeline generation and sales enablement through strong collaboration with partners. Reporting to the VP, Sales, and GTM for the AWS Practice, your primary responsibilities include:
What You’ll Be Doing: Partner Program Management: Support partner relationships by assisting with recruitment, onboarding, training, and enablement activities.Sales Enablement: Collaborate with the internal sales team to align on tactical go-to-market activities, including joint account planning, prospecting, and partner marketing campaigns.Field Collaboration: Organize and support partner-led field activities in collaboration with TTEC Digital Marketing, such as workshops, webinars, and events to drive pipeline and build awareness of TTEC Digital’s capabilities.Opportunity Qualification: Evaluate and qualify sales opportunities generated through partner channels, leveraging an understanding of customer needs, market trends, and competitive landscape.Performance Analysis: Monitor and report on partner program effectiveness, making recommendations to improve partner alignment and accelerate sales outcomes.Process Management: Ensure smooth execution of partner processes, such as contract management and deal registration, in collaboration with internal teams.What You’ll Bring:3–5 years of relevant experience in partner management, sales enablement, or program management, ideally within the AWS ecosystem or similar technology partnerships.Familiarity with the AWS partner ecosystem and an understanding of how to leverage partnerships to drive sales.Strong organizational and communication skills, with the ability to manage multiple priorities and collaborate across teams.Experience working in customer experience (CX) or technology-driven solution environments is a plus.A tactical mindset with attention to detail and a focus on execution.Bachelor’s degree or equivalent work experience.Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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