Auto Bodily Injury Claims Adjuster

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.  At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Job Overview 

Davies North America is looking for an experienced Auto Bodily Injury Claims Adjuster to investigate coverage, liability, and damages for injury auto claim cases. Reporting to the Associate Claims Manager, you will negotiate with claimants, attorneys and other insurance carriers through the life of the claim. 

To be successful in this role, you need to have superb written and verbal communication as well as excellent organizational, multi-tasking, problem solving, and decision-making skills. You must have a bachelor’s degree from a four-year college or university (preferred) and 5+ years of auto claims experience or the equivalent combination of education and experience. Additionally, you will need to apply basic algebra and geometry calculations, work collaboratively, and independently with minimal supervision, and be an excellent team player with interpersonal skills. This role is a full-time, home-based position.

Responsibilities and Duties

• Communicate with insureds, claimants, witnesses, attorneys, and other carriers via telephone & written correspondence
• Communicate with internal personnel including legal and management
• Take recorded statements
• Make liability and coverage decisions based on conclusions of investigation
• Issue payments
• Maintain a pending and closing ratio of 100%
• Establish and maintain reserves and payments
• Present large loss report and communicate with manager as well as internal and external customers 
• Review and interpret estimates
• Manage difficult or emotional customer situations; responds promptly to customer needs
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

 Experience and Qualifications

• Bachelor's degree from four-year college or university (preferred)
• 5+ years auto claims experience
• Equivalent combination of education and experience will be considered
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Able to apply concepts of basic algebra and geometry
• Basic computer knowledge and skills 
• Multiple state adjuster licenses

 Knowledge, Skills, and Abilities

• Proactive, independent, dependable, and takes initiative with consistent follow through
• Superb written and verbal communication skills conducted in a timely manner with diverse audiences
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail with ability to utilize decision making and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization
• Understands policies and strong reading, writing skills
• Excellent organizational, problem solving and decision-making skills 
• Strong negotiation skills

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Discretionary Time Off (Vacation & Sick/Safety) and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous colleagues

Position Type, Work Environment and Physical Demands

This is a home-based, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer.  While performing the duties of this job, the individual will be required to regularly hear and talk.  This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

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