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3rd Level Support Specialist (m/f/d) - English Speaking

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Germany

Offer summary

Qualifications:

IT studies or relevant professional experience, 3 years working with Linux, Experience with Red Hat systems, LPIC 1 certification preferred.

Key responsabilities:

  • Provide technical support to customers
  • Manage and maintain managed services
Cuculus GmbH logo
Cuculus GmbH SME https://www.cuculus.com/
51 - 200 Employees
About Cuculus GmbH
We provide software solutions since 2007 for the energy sector and beyond both as in-house installations or as cloud services. Our products combine cutting edge technology with in-depth market expertise and sector knowledge. The ZONOS™ IoT Platform, our core solution, enables to control millions of devices and to process their incoming data. This industrial scale IoT Platform is the basis for tailored solutions that we develop in close cooperation with our customers. Our cooperative working style is reflected in close and longstanding partnering with system integrators, device manufacturers, and software vendors. Cuculus' origin and current head office in Ilmenau (Thuringia, Germany) is supplemented by a further office in Leipzig (Saxony, Germany) and in Erfurt (Thuringia, Germany) as well as by European sales offices. Our Partner Network is completed by local and global partners serving a growing customer base worldwide. This network shares our commitment to provide high quality cutting edge solutions to our customers. Cuculus is actively contributing to addressing the key challenges in the energy markets and has joined different associations to contribute to this.
See more Cuculus GmbH offers

Job description

Shape the utilities market of the future with us!
Working Hours: Full-time
Location: Leipzig, Erfurt, Ilmenau, or Remote (Germany) 
Start Date: immediately
What is the role about?
As a 3rd Level Support Specialist, you will play a critical role in maintaining and enhancing customer satisfaction through your technical support and problem-solving skills. You will be the go-to person for complex issues, ensuring stable and reliable services.

  • Provide support to customers via our ticket system, focusing on timely issue resolution.
  • Analyze platform issues, offering immediate solutions or escalations based on Service Level Agreements (SLAs).
  • Manage and maintain our managed services for customers, ensuring their smooth operation.
  • Offer technical support on both 3rd and partially 2nd-level customer queries.
  • Install, configure, and update Cuculus solutions tailored to customer needs.
  • Liaise with development teams to communicate bug reports and collaborate on solutions.
You fit in with us, if…
  • You have completed IT studies or training or are a career changer with relevant professional experience.
  • You have 3 years of experience working with Linux, particularly in roles that require hands-on support.
  • You are experienced with Red Hat and its derivatives (CentOS, Rocky Linux) and familiar with High Availability (HA) setups.
  • You can interpret log messages, manage certificates and keystores, and have basic knowledge of MySQL, Oracle and PostgreSQL.
  • You ideally hold an LPIC 1 certification.
  • You are personable, with strong communication skills and the ability to work well in a team.
  • You are diligent, well-organized, and can handle multiple requests in parallel.
  • You are business fluent in English.
What’s in for you?
  • Being part of a fast-growing scaleup company focused on smart grid software and services, dedicated to addressing some of the most pressing climate challenges.
  • Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.
  • A permanent employment contract with fair conditions and flexible working hours and the possibility to work from home - no ifs and buts.
  • A pleasant, informal and open working environment with modern equipment, fresh fruit and drinks for free as well as regular team events and workshops.
  • Other benefits including e.g. day-care allowance, bike leasing, Deutschland Ticket subsidy, Workation, Udemy license, and company pension scheme.
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About us
Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too. 

       

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportHigh Availability DesignRed Hat SatelliteLinuxPostgreSQLService-Level AgreementMySQLBug Tracking And ManagementOracle RightNow

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
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