Referral Navigator

Job Title 

Location

Additional Location(s)

Employee Type

Working Hours Per Week

Residential Healthcare is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

This position requires supporting our Northern Illinois market in the Central Time Zone.

Referral Navigator Responsibilities:

• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.

• Provides prompt responses to referral requests.

• Applies knowledge and critical thinking in acceptance of referrals.

• Communicates with referral sources with professionalism and appreciation.

• Possesses knowledge of the services we offer and can speak confidently about them.

• Conducts pre-checks on patient insurances as required.

• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.

• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.

• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.

Referral Navigator Requirements:

• Ability to prioritize tasks and work efficiently in a fast-paced environment.

• Proficiency in managing EMR portals and following acceptance guidelines.

• Excellent communication skills with the ability to work collaboratively.

• Detail-oriented with effective communication skills.

• Must be able to use good and sound judgment.

• Must be able to document accurately and appropriately.

• Demonstrates patience, flexibility and a cooperative attitude.

• Able to provide excellent customer service.

• Familiarity with medical terminology is preferred 

• Must have accurate data entry skills

• Can work independently but also collaboratively with a team.

• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software

Referral Navigator Experience:

• Associate’s degree Preferred.

• At least one (1) year of experience in home health preferred.

• At least one (1) year of experience in a customer service capacity.

• Proficient in Microsoft Office suite.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer