Match score not available

Operations Coordinator

Remote:

Hybrid

Experience:

Mid-level (2-5 years)

Work from:

Johannesburg (ZA)

Offer summary

Qualifications:

Up to 3 years of experience, Experience in operations support preferred, Ability to analyze data strategically, Excellent organizational skills.

Key responsabilities:

Ensure smooth operation of local support
Advocate and assist drivers with issues
Audit driver and vehicle documentation
Monitor metrics and recommend strategies
Collaborate with cross-functional teams
Optimize processes for operational efficiency

Bolt Unicorn http://bolt.eu

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

Join us as an Operations Coordinator and be the engine behind our growth in South Africa!

In this pivotal role, stationed at our Driver Engagement Centre, you'll be at the helm of our local operations, steering supply growth, ensuring quality, and maintaining compliance standards.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

Collaborate closely with a dynamic team of Operations Coordinators, Specialists, and Managers as we navigate towards success: together, we’ll navigate towards supply milestones and key metrics.
If you're ready to embark on a thrilling journey where innovation meets impact, then seize this opportunity to shape the future of urban mobility with us! Apply now and let's revolutionize the way the world moves, one ride at a time.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Local Operations Support: Be the backbone of Bolt's operations across South Africa, ensuring smooth sailing every step of the way.</point>
<point>Driver Advocacy: Champion our drivers' needs, swiftly resolving issues and providing top-notch support both in-person and digitally.</point>
<point>Document Dynamo: Verify, organize, and audit driver and vehicle documentation with precision and efficiency.</point>
<point>Strategic Analysis: Dive into data to monitor engagement, quality, and utilization metrics, crafting strategies for an exceptional user and driver experience.</point>
<point>Interdepartmental Collaboration: Forge strong relationships with Customer Support, Central Operations, and Product teams to synchronize efforts and drive collective success.</point>
<point>Process Optimization: Fine-tune operations processes, maximizing efficiency and effectiveness in everything we do.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You're a newcomer or have up to 3 years of experience.</point>
<point>You dive headfirst into challenges, eager to make a tangible impact from day one.</point>
<point>You're adept at navigating diverse environments, fostering collaboration across cultural boundaries.</point>
<point>You're attentive to detail and you thrive in untangling complex problems.</point>
<point>You anticipate issues before they arise, taking proactive steps to keep operations running smoothly.</point>
<point>You thrive in fast-paced environments, where high volumes and tight deadlines fuel your energy.</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#LI-Hybrid