Customer Support - Team Lead

At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide!  
 
If you are ready to dive into a role that’s not just a job then look no further, because at 3P Learning, we’re on a mission to revolutionize education and have a blast while doing it!  

Are you passionate about delivering exceptional customer service and inspiring a team to achieve their best? Then we want to hear from you!

This role is a remote, however 3P currently has an office in New York and some travel may be required within the position.

Only candidates residing in the US with the appropriate right to work will be considered for this opportunity.

What you will be doing…

We are looking for an experienced Customer Support Team Lead to join our B2C Customer Support team. In this role, you will pivotal part in enhancing our customers’ experiences by ensuring they receive outstanding customer service and support whilst fostering a supportive and collaborative team environment.

• Lead and motivate a remote customer support team to meet service goals.
• Monitor helpdesk performance, ensuring queries are resolved efficiently and within SLA.
• Develop your team through coaching and skill-building initiatives.
• Act as the first point of contact for escalations, resolving issues promptly.
• Gain expert knowledge of our educational products to assist both the team and customers effectively.
• Identify trends in customer feedback to proactively address recurring issues.
• Represent 3P Learning at events such as Home School Conferences, providing face-to-face support to customers.

You will have …

• 5+ years of experience in a Customer Support or Customer Service role.
• 2+ years of experience in leading and coaching teams to success.
• Strong knowledge of home-schooling practices (highly regarded).
• Excellent communication skills (both verbal and written).
• Outstanding time management and organizational abilities.
• A technical aptitude and a passion for learning about educational products.

You will be …

• A people-focused leader who inspires and motivates their team.
• Passionate about delivering exceptional customer care.
• Organized, detail-oriented, and committed to achieving shared goals.
• Always eager to learn and improve processes.

Why 3P?

At 3P Learning, we can offer you a chance to work with innovative educational tools that make a real difference, and the opportunity to shape a team’s success and drive meaningful change.

Ready to Make a Difference?

If you’re a proactive leader with a passion for customer support, we’d love to hear from you! Apply now to join our team and help us deliver exceptional service to our valued customers.