IT Business Analyst

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: IT Business Analyst

Job Summary:

As an IT Business Analyst, you will be the liaison between internal customers and the development team for web-based business application development and system integrations. The Business Analyst will need to have a dynamic and detail-oriented personality to understand and map out requirements that solve business problems with tooling features. This BA will play an important role in documentation, project planning, and strategic analysis support and will have a strong background and experience in supporting business process, data analysis, data integration, software, software integrations, and CRMs. The BA will work closely with our development team to guide tooling iteration and will also work cross-functionally with program owners, project managers, and business analysts within our team. This role would ideally suit someone with a background with solid analytical, business, technical, and communication skills.

Travel Requirements:

This is a remote role within the Continental United States. This position will require up to 5% travel.

Job Responsibilities:

• Become a trusted advisor and partner with one or more business units providing support and guidance around technical solutions.
• Identify, create, and facilitate changes by conducting business and process analysis focusing on quality deliverables and data management.
• Collaborate in the planning, design, development, and deployment of new enhancements to existing applications.
• Define the scope of an actionable project in cooperation with key stakeholders.
• Produce basic presentations and technical documentation for an audience consisting of associates across various functions and levels of the business.
• Analyze and consolidate the information using workflow diagrams and other visual tools; Compare the present state of the business processes and systems with the desired future state to provide gap analysis.
• Work with members of the development team to design a comprehensive solution that aligns with current system processes and functionality and meets the business goals and objectives; solutions may include designing new applications, designing new features in existing applications, integrating external or internal applications with existing applications, etc.
• Translate the solution into user stories, functional and technical system requirements in a clear manner that is comprehensible to developers, testers, stakeholders and the general project team.
• Work with stakeholders to prioritize requirements to meet both short term and long-term business goals.
• Make decisions and reprioritize work when unforeseen design changes are required during the development cycle and communicate those changes to the development and stakeholder teams.
• Perform end-to-end testing to ensure that the application meets the business and technical requirements.
• Effectively perform demos of new functionality, explaining business goals and process changes to support stakeholders in executing user acceptance testing.
• Document system updates in the form of release notes to educate both end users and service desk support. Manage and update system documentation, as needed.
• Participate / lead daily release iteration meetings and manage release iterations.
• Continuously assist the end user community and provide level 2 support to the Service Desk for application support.

Required Skills: 

• Analytical, strategic, and problem-solving skills.
• Organized, efficient, detail oriented, and self-motivated.
• Customer service minded.
• Broad business and technical knowledge, with the business acumen required to connect people, processes, and tools to achieve business goals.
• Highly adaptable, flexible, and willing to accept new ideas, processes and procedures in a rapidly evolving business and technical environment.
• Solid interpersonal, written, and oral communication skills with the ability to effectively communicate and present to groups of all sizes, varying technical abilities, and levels of the organization, both locally and remote.
• Ability to manage multiple, simultaneous work streams.
• Ability to interview individuals and groups about their needs and ask the right questions to surface essential requirements information.
• Establish and maintain effective working relationships with internal business units and outside partners.
• Ability to communicate complex system and process issues in simple and understandable terms and to use this knowledge to deliver analysis to support strategic decisions.
• Excellent presentation skills in creation and delivery.

• Proactive in approach for interacting and following up with others.
• Resourceful and highly self-motivated.
• Detail and process oriented individual.

• Strong troubleshooting skills.
• Additional preferred knowledge: SQL, Salesforce, D365, Certinia, Power BI, Technical Writing.

Education and Experience: 

• BA / BS in Computer Science, Business, MIS or the equivalent work and / or military experience
• 4 - 6 years of experience working as a business analyst on software development teams
• Proficiency in Microsoft Office applications (including Excel, Microsoft, PowerPoint, and Visio)
• Experience in Microsoft Visual Studio Team Foundation Server and SQL Management Studio
• Fundamental understanding of project management and agile software development methodologies
• Experience with third party vendor integrations with ERP systems and other business applications
• Experience working / integrating with CRM, PSA, and Portal tools is a plus

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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