Project Manager, Operations

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Job Description:

The Battle.net & Online Products (B&OP) organization is home to 300+ engineers, product managers, and designers focused on the technology that powers Blizzard Entertainment’s games. Whether you’re playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. B&OP is responsible for several platform products that are shared among all of Blizzard’s games.

We are looking for a passionate and skilled Project Manager to join the Planning team within B&OP.

In this role you will be responsible for the successful intake, delivery, and support of first- and second-party integrations; serve as the main contact team for Product teams regarding project prioritization and status; establish and build strong relationships between partner teams; and drive key strategic initiatives from initiation to launch across B&OP and dependent teams.

You will interact with technical leaders and varied levels of staff within B&OP and on game teams from across the Activision Blizzard organization, including World of Warcraft, Overwatch, Hearthstone, and Call of Duty. Our ideal candidate has a passion for building great experiences, and the ability to create successful partnerships across organizations.

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The home studio for this role is Irvine, CA. 

Responsibilities:

• Nurtures a Healthy Development Environment: Champions efforts, activities and projects that build trust and collaboration within the organization.

• Ambassador for the platform: Develops and maintains a strong understanding of Battle.net features, capabilities, current integration pain points, and best practices in order to provide strong proactive guidance to technical personnel responsible for integration. This person is going to need to be able to empathize with teams implementing our tech across the entire gaming hardware landscape (PC, Mac, Playstation, Xbox, Switch, iOS, Android space).

• Creates Connections: Develops and maintains strong relationships (providing indirect leadership) with the technical contacts by serving as the principal day-to-day point of contact for all things related to the successful technical implementation. Liaises with Business Operations Management on Game Product Teams to facilitate communication and understand Business Priorities for the product. Facilitates between Game Product Team and B&OP to determine high level requirements for projects and report back on status.

• Manages Complexity: Provides regular communication (cross- and intradepartmental, internal/external, and cross-hierarchy) to ensure transparency and progress of projects. Cuts through the ambiguity to identify the core issues (both procedurally and technically).

• Accelerates the Process: Communicates dates, capacity, metrics/results, and prioritization to make sure we are executing on high profile deliverables. Negotiates agreements that meet critical development and launch deadlines while maintaining positive relationships. Focuses on delivery while keeping a vision to create a repeatable process.

• Drives Large Cross-Department Programs: Partners with colleagues on cross-discipline teams to bring together a unified deliverable. Develops and controls deadlines, budgets, and activities associated with the program. Applies change, risk and resource management.  Assesses program performance and aims to maximize ROI.  Resolves projects’ higher scope issues.  Keeps leadership and stakeholders appraised of the initiative status.

Requirements

• Detailed knowledge of software lifecycle; software development best practices; project management methodologies and release management methodologies

• Self-driven, with the ability to deliver on ambiguous projects with incomplete data

• Strong interpersonal skills and a love for collaboration

• Strong understanding of the requirements gathering process

• Experience in working within global teams and cross-functional teams

• Seeks out opportunities for improvement on a continuous basis

• High attention to detail with an emphasis towards measurement

• High attention to detail with an emphasis towards measurement

Your Platform 

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android. 

Our World 

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! 

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! 

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. 

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.  

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.  

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.