Workday HCM/PATT Manager, Global Application Managed Services (AMS)

The Manager, Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Key Responsibilities

• Onshore lead who leads HCM workstream for the assigned set of accounts for PATT workstream.
• Apply and execute various AMS & Implementation  methodologies\activities in these Workday HCM engagements
• Should collaboratively work with our Global Delivery Center (GDC) team on day-to-day activities, incidents, root cause analysis and other work requests
• Provides on-call support and holiday coverage as required
• Deep knowledge in SLA constructs and adherence
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to the operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for HR and the business at large.
• Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits
• Ensures system design fits the needs of the user. 
• Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment 
• Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team
• Drive continual business processes improvements throughout the organization
• Lead a team of Workday consultants across multiple engagements

Education & Experience Requirements

• Minimum of 3-5 years of Workday Consulting experience
• Bachelor’s degree or equivalent experience 
• Workday certifications (HCM, PATT) required
• Proven experience leading a virtual team for 2+ years 
• Required consulting characteristics: fast learner, detail-oriented, decisive, and enjoy fast paced work environments 
• Required management characteristics: develop new relationships, cultivate growth in others, understand motivations, identify development opportunities, provide practice leadership, execute effective management techniques that support the success of the practice and your consultants
• Must work well within and across teams to get things accomplished 
• Possess sales engagement experience estimating and presenting to prospects
• Minimal travel required, but must be willing to travel on-site if needed 

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.