Executive Operational Planning Director

Why USAA?

The Opportunity

We are looking for a dedicated Executive Operational Planning Director. The right candidate is a dedicated individual who is committed to supporting and championing their team. They possess the strategic insight needed to be responsible for large projects and processes effectively. This candidate will play a vital role in prioritizing and coordinating key results and activities, as well as interpreting business operations to drive success in key result areas. Acting as a liaison between different business groups, they will assist in the development and implementation of strategic and operational plans. This role requires a strong leader who can navigate complex challenges with confidence and clarity.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, and Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do:

• Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Owns the coordination and documentation of progress toward achievement of business goals, objectives, strategies and action plan results.
• In partnership with Corporate Communications and the Chief of Staff team, defines and sets objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission and objectives, as well as the objectives of employee, member, and public communications.
• Evaluates and influences relevance of messages for intended audience and ensures consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.
• Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Supports and advises management through research and analysis of internal/external business data including industry standard processes and competitive information.
• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of employee CoSA events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or leading executive level communications.
• Ability to build strong relationships and to work with all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
• Experience in Committee / Executive meeting preparation and facilitation.
• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with opposing deadlines, and demonstrate forward-thinking and planning.
• Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.
• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with challenging deadlines.
• Experienced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• A deep passion for strategic support to large team projects and processes
• A team champion, motivates team, helps overcome obstacles, and develop collaboration
• 5 or more years Program/Project/Product Management Experience supporting senior level executives within a financial service industry.
• 2 or more years of experience reporting executive level results regarding business performance.
• 2 or more years of experience leading Executive level communications.
• Prior work experience as an Executive Operational Planning Director/Manager, Program/Project Manager, Chief of Staff employee or related role.
• 2 or more years of experience working directly with EMG.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.