Business Analysis Senior Advisor

As an enabler of Enterprise Strategic Priority for Medicare Advantage Growth, the DMOM program will drive a competitive administrative cost structure while delivering consistent, compliant operational performance. This will be accomplished through the implementation of a new operating model – transformation across people, process, and technology.

The Business Acceptance Testing Senior Advisor is responsible for partnering with development, configuration, process, business and product owners, quality engineering to drive testing efforts across the solution. They will also collaborate with testing and infrastructure partners to ensure data and environment requirements are met and necessary integrations are available to support end to end business process testing. They will be responsible to identify improvement opportunities utilizing automation and will apply efficient practices to improve maintainability and supportability of capabilities. Responsibility will include the research, review and leverage test automation frameworks, troubleshooting issues in scripts executions, identify automation candidates to drive efficiencies.

This individual will work with Business Acceptance Testers (BAT) /User Acceptance Testers (UAT) testers, technology, and solution teams to develop and execute automated capabilities for regression testing that includes business end to end, compliance and configuration testing. This individual must possess strong technical knowledge on frameworks for web based, desktop and vendor applications. This individual will be responsible to leverage reusable capabilities where possible and design scalable, robust solutions to reduce maintenance overhead

Responsibilities:

• Responsible to develop partnerships with Configuration teams on enrollment, benefits, global and procedure codes, and provider configuration.

• Responsible to identify configuration change requests, building test strategy, scenarios and run executions

• Drive and identify automation opportunities decreasing manual intervention increasing efficiency

• Support / coordinate with Quality Engineers for automation opportunities

• Support / coordinate environment and data

• Support/coordinate with intelligent automation team to reuse capabilities offered

• Compiles test results data, prepares and reports test results both formally and informally

• Drive end-to-end process solutions

• Design, develop and implement test automation for the testing of product and solutions.

• Understand how changes impact work upstream and downstream including various back end and front-end architectural modules

• Closely interact with both onsite and offshore team members. The onsite and offshore interactions include scrum team members

• Implement automation to consume test data conditions and partner closely with Data team to obtain the data.

• Develop and execute comprehensive suites of automation test plans, test cases, pipeline integration for continuous validation

• Utilizing automation tools to identify bottlenecks and thresholds in existing code

• Identifying opportunities for quality improvements

• Recognizing needs for improvement in existing automation frameworks and processes

• Developing subject matter expertise and building knowledge of supported assets

• Analyzing and communicating test results

• Troubleshoot issues with automation script failures

• Participating in the on-going organization-wide transition to Agile including participation in delivery teams

• Continuously expanding knowledge in the area of Agile to effectively integrate best practices into delivery activities

• Performing defect tracking

• Communicating obstacles, issues and risks effectively in order to identify practical solutions

Desired Skills:

• Must be a current employee or contractor with The Cigna Group,  Evernorth Health Services, or one of their subsidiaries.

• 7+ years of experience in automation, quality engineering or equivalent or bachelor’s degree in Information Technology, computer science, software development or related field.

• 3+ years of SME knowledge and experience surrounding EOB (Explanation of benefits), EOP (Explanation of Payment) and IDN (Integrated Denial Notification). Actual hands-on experience in programming in one or more of the scripting or programming languages like Java, Python, Typescript, Go

• 3-4 years of hands-on SQL experience. Must be able to read and write code. 

• Experience with Selenium and/or Cypress, Blue Prism  

• Working experience building front end and backend automation frameworks

• Experience with API virtualization or mock data creation via automation script

• Experience with testing practices and industry tools such as Microfocus UFT, Gremlin

• Solid analytical, development, interpersonal, written, verbal and problem-solving skills

• 15-25% Travel may be necessary

• Off hours/weekend work might be needed

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 110,300 - 183,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.