Quality Assurance Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Aura Salonware, part of the Fullsteam Organization, is a leading provider of innovative salon management and POS solutions designed to streamline operations and enhance client experiences. Our comprehensive platform offers an all in one business management solution tailored specifically for the salon industry. Dedicated to empowering salon professionals, Aura Salonware integrates cutting-edge technology with user-friendly interfaces to optimize business performance and drive growth. With a commitment to excellence and customer satisfaction, Aura Salonware continues to set the standard for salon management software. Our commitment to quality and customer support ensures that salon professionals can focus on what they do best – providing exceptional service to their clients.

As a Quality Assurance Specialist, you will ensure the highest product quality by conducting thorough functional testing of new features and enhancements, collaborating with development teams to identify and resolve software defects before deployment. You will manage the feature release tracker, perform regression testing, and update external release articles and the help center. Serving as the primary contact for bug escalations, you will investigate, prioritize, and work with development teams to resolve issues promptly. Additionally, you will facilitate cross-functional collaboration to drive continuous improvements in product quality and streamline QA processes.

Primary Responsibilities:

Quality Assurance

• Conduct thorough functional  testing of all new features and enhancements prior to deployment

• Collaborate with development teams to identify and resolve software defects prior to deployment

New Feature Releases

• Maintain feature release tracker to ensure successful product deployments

• Perform all regression testing prior to deployment and after deployment is complete

• Create external release article and update help center accordingly

Bug Escalations and Issue Resolution:

• Serve as the primary point of contact for bug escalations from the internal team.

• Investigate and prioritize reported issues, working with development teams to implement timely resolutions.

Cross-Functional Collaboration:

• Work closely with product development, engineering, design, and customer support teams to drive product quality improvements.

• Facilitate communication and collaboration between teams to streamline QA processes and bug resolution workflows.

Minimum Qualifications:

• 2+ years of proven experience in product management, quality assurance, or software testing roles.

• Strong understanding of QA methodologies, testing tools, and bug tracking systems.

• Excellent analytical and problem-solving skills with a keen eye for detail.

• Effective communication and collaboration skills, with the ability to work across teams and influence decision-making.

• Experience working in Agile development environments

Preferred Qualifications:

• Experience with Salesforce, GSuite, Slack, Asana

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

• Major Medical

• Dental

• Vision

• 401k with Company Match

• Paid Holidays

• Personal Time Off

• Employer Paid Short Term Disability & AD&D

• Other employee paid supplemental insurances offered

This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.  <Remove if not remote>

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.