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Support Specialist II

extra holidays

Remote:

Full Remote

Contract:

Full time

Salary:

33 - 53K yearly

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

2-4 years experience in customer service, Proficient in Microsoft Office, Post-secondary education preferred, Strong communication skills.

Key responsabilities:

Assist public with energy reduction strategies
Deliver residential energy affordability programs

CLEAResult Utilities (Electric, gas & water) Large https://www.clearesult.com/

1001 - 5000 Employees

See more CLEAResult offers

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist II to help deliver a residential energy affordability and green-house gas reduction program in British Columbia. We are a close-knit team who are passionate about green-house gas reduction and enjoy working with each other and the public. As an Support Specialist II, you will work with the public to understand their needs and help them find the energy reduction strategy that works best for them.

For this exciting career opportunity, you’re a great fit if you are…

Experienced in customer service, helping people work through problems and finding solutions
A strong verbal and written communicator
Experienced working on a call-centre line or in a customer facing position
Proficient in Microsoft Office, specifically Excel and Outlook
Organized and a self-starter as you will be working remotely
A strong verbal and written communicator. Demonstrated written and oral fluency in one or more of the following languages is a strong asset: Cantonese, Mandarin, Farsi, Punjabi or Tagalog
Experienced with House as a System is an asset
Located in British Columbia

In this exciting career opportunity, you will have…

2-4 years experience in a customer facing role
Post-secondary education (preferred)

Targeted Compensation Range

$22-$24

Currency

CAD

Type

Hourly

Compensation Range

$17.30 - $27.70

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.