Manager, Sales Operations

About the role:

Samsara’s Sales Operations Support team is rapidly expanding and we are looking for an aspirational business leader to join the team as a Manager of Sales Operations supporting our North America Sales team. We are seeking people with a customer-oriented mindset, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our Sales team’s success. In this high-visibility role, you will partner with leadership cross-functionally to problem solve, improve sales processes, and use data to drive decision-making and prioritization. Additionally, this role is responsible for the day to day management, coaching, and development of talent including 5+ Coordinators and Analysts. 

This is a remote position open to candidates based within 30 miles of our Mexico City office. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Assume responsibility for all Sales Operations Support activities including day to day management of sales support case responses and SLAs
• Interpret and enforce our Sales Policies across a global sales team. Guide team members on policy escalations as needed
• Develop and own metrics used to measure both Sales Support team performance, and to identify needed process and system improvements to boost Sales productivity 
• Work cross-functionally to drive prioritization and execution of improvements that will ultimately impact Sales Support ticket volume. Includes: 
• Partnering with the Go To Market Systems & Sales Operations teams to implement bug fixes and process enhancements identified to improve Sales productivity    
• Partnering with our Sales Leaders, AEs and other internal stakeholders to tackle process inefficiencies as identified by ticket data to enable our fast-growing sales team to scale effectively
• Define onboarding plan and ongoing training and development opportunities for members of the Sales Operations Support team
• Manage projects to build a sustainable and streamlined sales support model that improves the sales rep experience while increasing team efficiency at scale
• Build and maintain great relationships with key stakeholders 
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 1+ year of people management experience
• 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
• Experience managing teams (either in a Manager or Team Lead capacity) and supporting their productivity by escalating issues, providing feedback and offering support
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, and individual sales rep level
• Comfortable with ambiguity and enthusiastic about implementing change to improve sales & internal team efficiency
• Strong project management, business judgment, and organizational skills with the ability to manage competing priorities
• Previous experience with Salesforce in an administrator capacity
• Proficiency in Excel/Google Sheets
• Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus 
• Bilingualism in Spanish and English

An ideal candidate also has:

• Previous experience working within Zendesk/Zendesk Explore in an administrator capacity