Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
- Utilize and develop a network of resources for mortgage loan business development and solicitation for new business.
- Utilize, manage and market to a database of customer contacts.
- Maintain a positive sales environment by educating potential borrowers, Real Estate Agents and Homebuilder sales representatives on the Company’s products and services; create and deliver presentations when necessary.
- Complete thorough loan applications by communicating with perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Rural Housing Development, Bond and Portfolio).
- Negotiate rate, terms and conditions of the loan.
- Lock loans on time and in the correct product type to avoid fall-out.
- Collect up-front fees from applicant.
- Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
- Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
- Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee’s loan pipeline.
- Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition.
- Represent the Company in various community and civic functions to enhance the Company’s image and develop additional business.
- Consistently apply superior decision making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures.
- Maintain compliance on all loan files and pipeline.
- Other duties as assigned.
Education and Experience Requirements
- Must have an active state MLO license in each state where business is to be conducted.
- High-school diploma or GED and a minimum.
- 1-year lending origination experience.
- Strong PC skills, including Power Point, Excel, Word and Lotus Notes.
- Solid knowledge of state and local real estate markets.
Knowledge, Skill and Ability Requirements
- Ability to plan for contingencies and anticipate problems and identify risks.
- Ability to negotiate persuasively to produce positive outcomes.
- Ability to effectively listen and respond to customers’ needs.
- Ability to demonstrate a strong desire to satisfy one’s internal and external customers by displaying superior customer service skills.
- Ability to demonstrate corporate responsibility by living our core values – Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
- Ability to instill trust and confidence from others.
- Ability to effectively convey and receive ideas, information, and directions.
- Ability to exhibit professional written and verbal communication at all times.
- Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
- Ability to value contribution of all team members and is effective at resolving workplace conflicts.
- Ability to establish positive rapport with customers.
- Ability to seek out new and creative ways to provide solutions to the customer’s needs.
- Ability to demonstrate solid selling skills and techniques.
- Ability to influence others to gain commitment.
- Ability to maintain an intense optimism and focus on achieving goals even under adversity.
- Ability to recover quickly from setbacks and rejections.
- Ability to maintain and foster strong partnerships with customers.
- Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
- Ability to complete all required training courses on time.
- Ability to identify customer needs and adapt sales presentations effectively.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Casual Workplace
• Employee Engagement Activities
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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