Client Success Specialist to Nasdaq Governance Solutions

Nasdaq, the creator of the world’s first electronic stock market, is the world's largest exchange solution company providing top of the line trading and clearing technology. Our technology powers more than 85 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions across six continents.

The Corporate Services business unit of Nasdaq offers companies of all sizes a range of corporate solutions designed to navigate the capital markets, drive their valuation and navigate their global brand. Within Corporate Services our Governance Solutions lead the market in delivering paperless processes for board and leadership team communication and corporate engagement. Our clients use our Governance portals to streamline meetings, accelerate decision-making and strengthen governance.
 

What will you be doing?

As a Governance Solutions - Client Success Specialist you will be responsible for managing post-sale customer relationships for Nasdaq’ Governance Solutions in EMEA.
 

Your goal is to ensure that outstanding customer satisfaction scores and client retention targets are reached by managing client relationships and educating users of Nasdaq’s Governance portals including our next generation board portal and leadership team collaboration software Nasdaq Boardvantage®. You are comfortable training and interacting with clients at all levels of an organization remotely or in-person. You either have good knowledge of Corporate Governance or an aptitude to learn quickly workflows and applications related to the industry.

Some of your tasks may include:

• Manage day to day client requests, ensuring that questions/concerns are addressed in a timely and accurate manner

• Provide training and on-going support for Nasdaq’s Governance portals

• Monitor and expand usage of Nasdaq’s Governance solutions via proactive outreach

• Work closely with Sales/Account Managers in devising strategies to retain revenue, and highlight at-risk situations

• Handle relevant product migrations, including training on new products / workflows / enhancements and support during the migration process

• Identify potential upsell opportunities within client base

• Work with internal stakeholders (Product Management and Specialists, Sales, Account Managers and Commercial Management) to address and represent any market-specific user needs and requirements

• Participate in ad-hoc projects with the view to improve client satisfaction, client retention and growth, education and internal workflows

Who are we looking for?

• B2B experience

• Financial markets knowledge

• Confident communicator with an ability to engage and interact with C-level executives and board members

• Good Microsoft suite skills

• Excellent presentation and training skills

• Willingness to stay up-to-date with technology, products, and financial innovations

• Strong interpersonal and communication skills

• Ability to handle frequent change

It would also be great if you have:

• corporate governance workflow knowledge  

• Background in account management or service delivery

What we offer

Our London office is located in Bishopsgate and is easily accessed via multiple public transport options. The building offers a member’s gym, bike park, food stalls and proximity to a variety of restaurants, shops and markets.

Nasdaq UK offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 25 days of annual vacation (plus 1 additional flex day every two months), pension plan, health and dental insurance, career development programs, and more. We advocate flexible ways of working and have a hybrid remote/in-office setting with 2 days per week in the office.

What happens now?

This is a full-time permanent position on-site in London. We advocate flexible ways of working and have a hybrid remote/in-office setting with a minimum 2 days per week in the office.

If you think you would thrive in this role, then we would love to hear from you! As the selection and interview process is ongoing, please submit your application in English as soon as possible.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.