National Account Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

• Job Title: National Account Manager

• Location: Remote

• Salary: £40,000 - £50,000 + commission, per annum depending on experience

• Working Hours: 37.5 hour’s working week

What is this role of a National Account Manager?

Reporting directly to the Corporate Channel Director the role of National Account Manager will successfully manage some of our key corporate accounts. Be responsible for the P&L of the individual accounts and build a pipeline of profitable new business, whilst ensuring you develop and maintain solid relationships with our existing customers. 

What will I be doing as a National Account Manager?

• To be responsible for specific accounts to deliver revenue & contribution targets.

• Create, maintain, and build relationships with existing accounts.

• Work closely with your service delivery partner; introduce and develop their understanding to the commercial aspects of the National Accounts role.

• Identify all product and customer-based opportunities.

• Maintain accurate customer demand forecasts for the designated account portfolios and work closely with the service assurance team to deliver agreed targets with customers on service and availability.

• Identify profitable opportunities for the deployment of ATMs.

• Develop and maintain a strong understanding of the marketplace realities across the market area, including the competition.

• Communicating new product developments to prospective clients.

• Providing management with market feedback.

• To recommend strategic direction to the Corporate Channel Director and ensure disciplined implementation.

• To attend various industry Trade shows and customer conferences as required.

• Close deals with customers that facilitate the deployment of ATMs through to a machine’s first cash withdrawal.

• Resign all accounts out of contract working with FP&A to agree a proposal.

• Identify areas of improvement across existing customer ATM estate.

• Report effectively on like for like decline.

• Ensure any ATM which is non-productive is brought back online as quickly as possible.

• Regularly visit your existing ATM estate to ensure knowledge is gained of good/poor performing ATMs.

• Monthly reporting for account base.

• Attend regular customer facing meetings.

• Develop meeting presentations & agendas for customer meeting.

• Accurately log and follow-up conference calls/meetings with necessary action points.

• Plan and manage personal pipeline in line with territory and business development strategy and objectives.

• Manage accounts according to commercial requirements and sales processes.

• Monitor and report on market and competitor activities and provide relevant reports and information.

• Record, analyse, report and administer according to systems and requirements.

• identifying contractual service commitments including service levels, services and penalty clauses.

• ensure contractual commitments are met throughout the lifespan of the account through regular analysis of performance understanding service penalty clauses and implementing early warning indicators/processes to prevent said clauses being evoked by the customer.

• liaise with all internal departments at Cardtronics UK ensuring the necessary training/notification is provided on all account specific procedures relating to the contract.

• regularly review site specific information held on the company system.

• ensure “Site Owner” information is current updating service achievements and storing account specific SLA information (Service Reviews, Reporting and SLA’s).

• improve general business information.

• Improve and develop your knowledge set to ensure all the competences and skills required for the role are met.

What will I need to succeed as a National Account Manager? 

• Build relationships across the business & with customers.

• Understanding of financial data – budgets, P&L etc.

• Effective influencing and negotiation skills.

• Ability to analyse data and report on trends and patterns.

• Ability to pull together recommendations for change.

• Strategic and hands on approach.

• Be able to think and act systematically.

• Pro-active, “can-do” attitude, resilient, autonomous, and driven.

• Demonstrate the ability to communicate effectively with senior management and executives.

• High level of attention to detail is a must.

• Effective communication skills - written and verbal.

• Self –driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.

• A natural forward planner who critically assesses own performance.

• Target driven with a people and relationship centred approach.

• Possess and be able to demonstrate the company’s core values.

• Understanding of Cardtronics UK key service operations.

• Previous success and experience is selling into, managing relationships and large contracts for high profile accounts.

• A passion for working with people and the ability to quickly build a good rapport.

• Strong organisational, time management and prioritisation skills.

• Ability to proactively suggest new ways of approaching tasks to provide a better service to our customer base.

• Excellent planning and prioritising skills to manage a varied and sometimes pressurised workload.

• Strong IT skills in Microsoft Word, Excel, Outlook & PowerPoint.

• Highly organised with ability to multi-task.

As a National Account Manager, we can offer the following:

• £40,000 - £50,000 + commission per annum (depending on experience)

• Car allowance

• 24 days holiday rising to 25 after 5 years’ service.

• Competitive defined contribution company pension with Fidelity.

• 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.

• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.

• Employee life assurance.

• Employer funded Income protection scheme.

• Employee Assistance Programme, with 24/7 counselling service.

• Access to MYGYM discounts for membership offers and discounts.

• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.