Are you an organised communicator with a passion for customer service? Join our team to support our client's leading position in child safety, pet accessories, and home DIY hardware. With over 40 years of manufacturing experience and the chance to collaborate closely with our Australian team, this role offers a dynamic environment where your skills will shine. Apply now to make an impact!
About Sharesource:
We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.
https://www.sharesource.com.au/
What are we looking for?
We are in search of someone who is well-organised and an excellent communicator to directly support our client in maintaining a leading position across their brand categories in child safety, pet accessories and home DIY hardware. You will work closely with the Customer Service Manager.
What are you expected to do?
- Customer service support, primarily through email and live chat
- Process warranty claim applications and respond to customer queries
- Respond to customer feedback and comments on retailer websites
- Process customer orders for replacement parts
- Data entry and reporting
- Provide generalist administrative support across the business, including but not limited to, operations, accounts, warehousing, design, and marketing teams
What sets this job apart?
- Be part of a manufacturing company with over 40 years of experience innovating home hardware products
- Work closely with Australian team members
You’ll be a great fit if:
- You have at least 3 years of relevant experience in Customer Service, Helpdesk or Chat Support roles.
- You are willing to work in these particular schedule: Thursday to Monday from 4:30PM - 1:30AM Pht
- You have a background in an e-commerce or retail-based customer service role
- Must have experience in ticketing tools/software and live chats.
- You are proficient across the Microsoft Office Suite (especially Outlooks, Word, an Excel)
- You have an excellent verbal and written communication skills
- You are highly organised, motivated, and able to work independently
- You are passionate about delivering customer value
Here are the benefits of joining our team:
- Competitive salary and professional development
- Collaborative client partnerships and a fun, inclusive work environment
- Opportunities for leadership, expertise, and global client exposure
- Monthly coaching, training, and career development
- Remote work flexibility
- Engage in social impact activities and industry impact
- Achieve work-life balance and flexibility to support personal commitments
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Why work for Sharesource?
Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!
Our 5 Values:
- Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
- Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
- Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
- Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
- Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.
What makes us different?
Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:
- Challenged, autonomous, momentum
- Learning, growth mindset
- Lead by our values
- Heard, cared for, make good friends
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What happens after you submit your application?
The whole process takes around 4 weeks:
- There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
- We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
- If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.
We would be grateful if you have these already:
- Fit to Work/Health Card (Basic 5 employment medical tests)
- NBI Clearance
- Social IDs - PHIC, SSS, HDMF, TIN
- Character references with contact info
At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.
