Sr. Network Engineer

Sr. Network Engineer
 
 
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). 
 
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.  
 
RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions

  
Our Network Engineer is responsible for the design, implementation and operation of the Global RingCentral Corporate Networks ensuring that the network infrastructure is operating within the design specifications.
 
This engineer will produce architectural design recommendations for upgrades and drive future network functionality and architectures. Additional tasks are to collect operational and trend statistics and to analyze performance results.
 
This position is expected to provide advanced technical support for issues that are escalated from the network and systems operations teams and is the top escalation point for all critical network related issues; training and knowledge transfers to other network team members are also expected.
 

Responsibilities:

•  
• Design complex and efficiently operable networks to support real-time protocols.
• Network subject matter and policy expert.
• Continuously identify and leverage new technologies or methodologies.
• Vendor engagement.
• Operation of the Global RingCentral Corporate network environment.
• Capacity and performance management of existing infrastructure.
• Execute routine changes, provisioning services and deployments.
• Fault isolation, service recovery and incident analysis.
• Provide level three technical support to global IT teams.
• Participate in 24x7 on-call rotations.
• Develop standards, procedures and other documentation.
• Provide direction and training for other network engineers and administrators.

 
 
Desired Qualifications: 

• 7+ years experience hands-on network engineering/design and operation of large, high-availability, global enterprise networks
• Hands-on design, operation and support of large, high-availability, global enterprise networks.
• Multi-vendor hardware and software environments (Juniper, Cisco, Ruckus Wireless, Palo Alto Networks, and Fortinet , Cato, Zscaler experience preferred).
• Troubleshooting complex networks and applications.
• Executing best practice concepts including RFC and ISO standards, SLA's, and change management.
• Linux proficiency
•  

 
Subject Matter Expert:
 

• IP routing protocols including BGP, EIGRP, OSPF, ISIS, IP Multicast, MPLS
• IPv4 knowledge required, IPv6 knowledge preferred
• TCP/IP fundamentals (packet level analysis)
• Network protocols including TCP, UDP, HTTP, FTP, DNS, SIP, RTP
• Network infrastructure including LAN, WAN, WLAN, routing, switching, load-balancing, monitoring
• Network applications including VoIP, encryption, SSL offloading, content delivery
• Network security including firewalls, proxies, ACL, IPSec, VPN, SSL/TLS, PKI
• Network concepts including VRRP, EtherChannel, LACP, STP, QoS
• Physical layer including Ethernet, optical OCx, SONET, T1/T3, FiberChannel
• Hardware including Juniper, Cisco, Ruckus Wireless, Palo Alto Networks, Fortinet, AWS, Cato, Zscaler

 
Working Knowledge:
 

• Network management tools including OpenNMS, CiscoWorks, JunOS Space
• Voice and video over IP
• Analysis tools including WireShark, IXIA, Cacti, Iperf
• Network file systems including NFS, CIFS, NAS
• Multimedia, collaboration and other real-time content delivery

 
 
Familiarity:
 

• Linux and Windows administration
• Programming and scripting such as Bash, Perl, Ruby, PHP, Powershell
• User and enterprise applications such as Exchange, Email, databases, SQL, web servers
• Server hardware
• Non-IP network protocols a plus

Education and Personal:

•  
• BS degree in Electrical Engineering, Computer Science, or related scientific disciplines
• Expert level industry certification (e.g., CCIE, JNCIE) preferred
• Creative problem solving and design
• Function well in a team as well as individually
• Excellent written and oral communications skills (American English primary)
• Strong organizational practice

. 
 
RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space. 
  
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. 
 
About RingCentral/Acquire BPO 
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 
 
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 
 
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 
 
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   
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