Customer Support Admin

About The Company

Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world.

What We're Looking For:

We're looking for a reliable, process-oriented, empathetic, and coachable Customer Support Admin with great written and verbal English. You will be focused on ensuring our most important customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. The position will be full-time in a contract-to-hire trial period to ensure it is a fit on both sides.

Tasks and Responsibilities

• Sharing information on new products and services to customers

• Make warm calls to existing customers to check in and ensure they're not having issues

• Send follow-up calls and emails to ensure customers are having no issues with their cameras and ensuring that the customers get around to completing installs

• Fixing issues that customers and processes have as soon as you discover them

• Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness

Education and Experience Requirements

• Excellent verbal English

• Excellent written English

• 1+ years of customer-facing experience

Required Skills

• Email Support

• Customer Service

• Problem Solving

• Communication Skills

• Data Encoding / Data Entry

Personal Attributes

• Positivity - encouraging a supportive and constructive attitude towards colleagues / customers

• Adaptability - being open to taking on tasks outside of the usual job description when necessary

• Professionalism - having a respectful and professional demeanor in all interactions

• Proactive problem-solving mentality and willingness to help others

• Independent, process-oriented, reliable, high-integrity, people-oriented, task-oriented, organized, learns and works quickly

Job Details

• Full-time status (40 hours per week)

• Able to work during US Eastern time zone

Compensation

• Starting hourly rate of $5.00 - $6.00 USD (depending on experience)