Service Desk Agent

Job Description & Summary

The Application Managed Services team is a part of PwC Poland, involving 70 superheroes who react before anyone even notices a problem! Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. Our work is recognized worldwide – from Newfoundland to Singapore; we work in several languages. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. That is why planes fly, satellites transmit a signal, publishing houses print books, and cars are delivered ahead of schedule. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

We are looking for:

Service Desk Agent

Your future role:

• Providing support through ITSM tools,
• Triaging and solving problems, requests and incidents,
• Working with second- and third-line support teams,
• Maintaining agreed SLA’s,
• Actively participating in knowledge building,
• Monitoring and reporting,
• Working in shifts to provide support 24/7.

Apply if you have:

• A need to learn new technologies and solutions,
• A client / collaboration oriented mindset and you take ownership,
• Can-do approach when dealing with challenges,
• Preference to work in a role with high customer-focus,
• Very good communication skills,
• Very good command of English and Polish.

Nice to have:

• A year of experience from a similar position,
• Knowledge of incident management, according to ITIL.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 
• 3 paid hours for volunteering per month, 
• Additional paid Birthday Day off​,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• In the first step of the recruitment process, you will have the opportunity to talk to our recruiter on a short HR screening call,
• During the next stage, you will have the opportunity to meet other people from the team, check us out on LinkedIn and see what we have to say!

Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com.

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