Senior Technical Support Engineer

Who We Are:

RegEd is the market-leading provider of RegTech enterprise solutions with relationships with hundreds of enterprise clients, including 80% of the top 25 financial services firms. 

Established in 2000 by former regulators, the company is recognized for continuous regulatory technology innovation with solutions hallmarked by workflow-directed processes, data integration, regulatory intelligence, automated validations, business process automation and compliance dashboards. The aggregate drives the highest levels of operational efficiency and enables our clients to cost-effectively comply with regulations and continuously mitigate risk. 

Trusted by the nation’s top financial services firms, RegEd’s proven, holistic approach to RegTech meets firms where they are on the compliance and risk management continuum, scaling as their needs evolve and amplifying the value proposition delivered to clients.

Life at RegEd:

We are an innovative, fast-paced company that embraces diversity. Our hybrid environment blends an entrepreneurial culture with the right balance of structure and process.  We empower and trust our employees.  Most RegEders work remotely or from our Headquarters in Morrisville, North Carolina.   Learn more about #LifeAtRegEd on our LinkedIn page!

RegEd is committed to cultivating an environment of inclusivity and belonging.  We welcome and value the contributions and perspectives that you bring from your unique background.  

We encourage you to apply even if you may not meet every qualification.  

Five Reasons to Work with Us: 

1. Diverse & friendly culture 
2. Fast paced growing company 
3. Work with a leader in financial services industry 
4. A company that cares with community service efforts
5. Supportive & flexible remote or hybrid environment 

What You Will Be Doing: 

As a member of our Customer Experience team, you will play a crucial role in driving client satisfaction by expertly managing and resolving high-impact technical issues within our support organization.  This position requires extensive experience in backend troubleshooting and/or infrastructure management, with a focus on delivering high-quality, efficient resolutions to complex client issues.

Responsibilities:

• Lead in identifying and resolving complex technical issues to enhance client satisfaction and maintain service excellence.
• Conduct advanced API troubleshooting to ensure reliable client integration and operational continuity.
• Implement proactive system and network monitoring, diagnosing and mitigating performance issues quickly.
• Build and optimize scripts to automate tasks, improve support processes, and enhance team efficiency.
• Perform database queries, troubleshooting issues, and upholding data integrity across various systems.
• Manage data encryption processes and maintain strict adherence to security protocols.
• Address data discrepancies and correct issues in collaboration with cross-functional teams to ensure accuracy and reliability.
• Document troubleshooting processes and solutions thoroughly contribute to the organization’s knowledge base.
• Use SQL extensively for backend triage, optimizing queries for resolution speed and accuracy.

You’ve Got What It Takes If You:

• Strong troubleshooting, problem-solving and analytical abilities.

• Ability to work well under pressure, grasp new ideas quickly and be able to thrive in a dynamic and diverse environment.
• Manage multiple projects concurrently in a fast-paced environment.
• Strong organizational skills and ability to multi-task in a small business environment.

Must Have: 

Nice to Have:

• Knowledge of the financial services/securities and/or insurance industry is a plus.
• Prior experience in backend troubleshooting and/or infrastructure management 

The Perks: 

• Fantastic and comprehensive medical, dental and vision plans
• Life Insurance, Short-Term Disability and Long-Term Disability plans 
• Volunteering Time Off and Flexible Schedules
• 401(k) plan
• Incredible career growth opportunities
• Performance bonuses

If you are interested in joining a market leader and innovator poised for exponential new business growth in the coming years, please apply. It’s a great time to join the RegEd Team! 

The compensation range for this position is $50,000-$100,000.  RegEd's compensation package is based on each candidate's unique skills, qualifications and experience.  Where an employee or prospective employee is paid within this range will depend on the employee’s/applicant’s background, pertinent experience and qualifications.  The total compensation package also includes our comprehensive benefits package, vacation time, sick time, volunteer time and parental leave.

If you need assistance or accommodation due to a disability, please email us at hr@RegEd.com.  This information will be treated as confidential and will only be used for the purpose of determining appropriate accommodation for the interview process.

Applicants must be authorized to work in the U.S.   

Employees must perform all the essential functions/responsibilities with or without accommodation for classification in this position. 

At RegEd, we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, and basis of disability or any other federal, state, or local protected class.   RegEd is proud to be an Equal Opportunity Workplace.