IT Systems Administrator I

Simulations Plus is a leading provider of biosimulation, simulation-enabled performance and intelligence solutions, and medical communications to the biopharma industry. Our biosimulation solutions integrate artificial intelligence/machine learning, physiologically based pharmacokinetics, physiologically based biopharmaceutics, quantitative systems pharmacology/toxicology, and population PK/PD modeling.  

We also deliver simulation-enabled performance and intelligence solutions alongside medical communications support for clinical and commercial drug development. Our cutting-edge technology is licensed and utilized by leading pharmaceutical, biotechnology, and regulatory agencies worldwide. 

Leadership truly cares about maintaining a positive culture and employee well-being. We offer fully remote work, flexible schedules, and generous vacation policy along with affordable health coverage, stock options, annual bonuses, and more! 

The System Administrator I will be a main point of contact for user support and provide excellent and timely customer service to internal and external clients.  

Business Unit: Shared Services

Department: Information Technology

Internal Grade: 8

Direct Reports: No

Status: Exempt

Location: Remote near Buffalo, NY

Job Responsibilities: 

• Assist in wiring, installing, maintaining, and upgrading new hardware and software
• Maintain the integrity of the equipment inventory and allocation process
• Troubleshoot and resolves basic network and hardware issues
• Assist in researching and evaluating new software and hardware
• Assist in testing the disaster recovery plan 
• Perform regular back-ups of system data per documented plan and performs restore of system data as required by users
• Assist with IT security implementation and maintenance
• Provide a time estimate and accomplish tasks within that estimate 
• Inform more senior employees if estimate cannot be met
• Provide basic technical support and training to users and the help desk
• Track employee support requests and communicates progress
• Other duties as assigned 

Qualifications: 

• Previous system administration experience preferred
• Base knowledge of systems and technology 
• Strong work ethic with a hands-on and pro-active approach 
• Ability to successfully centralize and integrate processes
• Good analytical and problem-solving skills
• Good verbal and written communication skills 
• Positive attitude and good interpersonal skills
• Ability to operate independently and with the team
• Detail-oriented and good organizational skills 
• Good active listening skills 

Education: 

• Bachelors in computer science or related field preferred
• Masters in computer science, or related field a plus

Find out more about how amazing it is to work at Simulations Plus by visiting www.simulations-plus.com/career-center and apply today!