Outside Auto Appraiser Claim Representative Trainee (Waterbury, CT)

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

What Will You Do?

• Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
• The on the job training includes practice and execution of the following core assignments:
• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file.
• Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible.
• Utilizes technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.
• Establishes the physical damage claim value of assigned losses.
• Prepares and documents accurate vehicle damage appraisals, actual cash and replacement values according to applicable regulatory and corporate guidelines.
• When appropriate, negotiates with the repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
• For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
• Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim.
• Physically inspect damage vehicle or review submitted appraisal to estimate damage utilizing technical expertise and information gathered to accurately deter fraud.
• Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible.
• Prepares and documents accurate vehicle damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• Partners with the Auto Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, TIS, etc.).
• Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response.
• Effectively manages work assignments and tracks savings and referrals.
• For claim types that meet the specific criteria as defined by Auto Product guidelines for complete claim handling (i.e. first notice of loss through the resolution/settlement and payment process) the following duties are concurrent with those listed above:
• Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims.
• Conducts damage management including properly managing the repair process.
• Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage file inventory and bring the claim to resolution in a timely manner.
• Communicates claim damage assessment following negotiation of value with repair facilities.
• Obtains authorization to initiate payment to the customer/repair facility.
• Must secure and maintain company credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
• Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic.
• Verbal and written communication skills –Intermediate.
• Attention to detail ensuring accuracy - Basic.
• Ability to work in a high volume, fast paced environment managing multiple priorities - Basic.
• Analytical Thinking – Basic.
• Judgment/ Decision Making – Basic.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.
• Valid driver's license - required.