Position Purpose:
As an Outreach & Enrollment Specialist at Mercy Care Atlanta, you will be the first point of contact for patients navigating their financial options. Your role is vital in ensuring every patient has access to the care they need by identifying insurance options, assisting with enrollment, and verifying financial and insurance information.
What You Will Do:
Assess patient financial situations and identify insurance options.
Provide enrollment assistance and Medicaid screening.
Verify insurance benefits, eligibility, and initiate service authorizations.
Collaborate with staff to calculate deductibles, co-payments, and cost estimates.
Collect payments and ensure proper documentation in the EPIC system.
Deliver excellent customer service to patients of all ages, focusing on adult and geriatric populations.
Minimum Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
CPAR certification and Georgia Navigator license (or ability to obtain within 30 days).
Two years of financial counseling experience in healthcare.
Basic knowledge of third-party payer requirements and government programs.
Strong computer, communication, and interpersonal skills; EPIC experience preferred.
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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