Operational Excellence Business Advisor

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As an Operational Excellence Business Advisor in our Claims Optimization team, you understand that having lean processes that support second to none customer service is the key to success. Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.

Here are a few ways you will make a difference:

• Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions

• Optimize claims business models and processes to improve operational efficiency and customer service delivery

• Collaborate with various stakeholders to map current state and define future state using a process improvement framework

• Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience

• Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes

• Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions

• Perform basic to in-depth statistical analyses and compile results

• Conduct or support cost benefit analysis activities

• Propose creative business solutions with respect to the project and make viable recommendations

• Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)

• Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.

• Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework

What you bring to the table:

• 1 to 5+ years of previous experience as an advisor, analyst or similar role

• STEM education (Science, Technology, Engineering, Mathematics) preferred

• Previous work experience in the insurance industry (experience within the Claims department considered an asset)

• Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education

• Applied project management and change management experience  

• Beginner to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)

• Beginner to advanced process mapping skills; value stream mapping experience an asset

• Analytical skills and high attention to detail

• Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders

• Strong presentation skills to various levels of stakeholders

• Demonstrates a continuous improvement mindset

• Curious in nature and likes to dive deep into complex problems and concepts

• Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders

• Problem solving and persuasion skills to overcome resistance to change

• A team player who thrives in a collaborative environment and can provide and receive constructive feedback

• No Canadian work experience required but must have authorization to work in Canada

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.