Senior Manager - Service Delivery

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Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been listed as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

The Senior Manager - Service Delivery will oversee the management and maintenance of operating systems, including Windows and Linux, and ensure the security of these systems. This role involves leading and mentoring a team of system engineers, developing and implementing automation strategies, and collaborating with cross-functional teams to design and deploy scalable and reliable solutions.

Primary Responsibilities:

• Oversee the management and maintenance of Windows and Linux operating systems, ensuring timely patching and updates to maintain system security and performance.
• Lead and mentor a team of system engineers, providing guidance and support to ensure effective team performance.
• Develop and implement automation strategies to streamline system operations and improve efficiency.
• Collaborate with cross-functional teams to design and deploy scalable and reliable cloud solutions.
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Manage security operations, including the implementation of security policies, procedures, and controls to protect systems and data.
• Ensure compliance with relevant data protection regulations and security standards.
• Stay updated with the latest industry trends and technologies to continuously improve system engineering practices.
• Manage teams across different time zones, ensuring effective communication and collaboration.
• Be ready to work in flexible shifts to accommodate different time zones.
• Oversee service delivery management, ensuring that services are delivered to clients according to agreed-upon standards.
• Implement governance controls to ensure compliance with organisational policies and procedures.
• Ensure exposure to and management of Service Level Agreements (SLA), Service Level Indicators (SLI), and Service Level Objectives (SLO).

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in managing Windows and Linux operating systems.
• Strong knowledge of security operations and best practices.
• Experience in leading and mentoring a team of system engineers.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong people management and grooming skills.
• Proficiency in Agile methodologies and strong expertise in Scrum practices.

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of automation tools and scripting languages.
• Experience with virtualization technologies.

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