Customer Care Specialist

Overview:

Woodbridge Home Solutions offers design assistance to help homeowners select the right combination of products to enhance their home’s beauty, reduce energy costs, and increase their home’s value. We are in our 34th year of business at Woodbridge Home Solutions! We are a company founded on the importance of giving back, driving solutions, building strong relationships, and doing the right thing.

Who You Are:

• Have an outgoing, friendly, and professional demeanor at all times when communicating with customers, recognizing that they will always remember how you make them feel.
• A commitment to providing each customer with a 5-STAR experience.
• A positive, flexible, and collaborative mindset.
• Ability to flourish in a fast-paced environment and perform clerical duties.
• A willingness and ability to reflect on performance, receive constructive feedback, a desire to grow professionally, and a dedication to exceptional teamwork.
• Can pass a background check.

What You'll Be Doing:

• Respond to homeowner issues in a timely, efficient, and professional manner - related to production department or warranty items that need repair (this includes communicating by phone, email, or text).
• Conduct follow-up communications with homeowners and the production department to ensure that projects are 100% complete
• Actively participate in GuildQuality Survey reviews and follow up with homeowners and internal departments to increase survey response rates and satisfaction results.
• Schedule quality control inspections within company guidelines.
• Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
• Coordinate and schedule technicians to perform necessary Customer Care repairs in the homeowner’s home. Create and confirm accurate schedules for Customer Care requests.
• Track and review industry trends and work with the production department on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.

***NOT a hybrid/remote role***

Hard-Skills Needed:

• Basic computer skills
• Organizational skills
• Phone Ettiquette

What We Offer:

• Generous Pay
• Full-time schedule
• Full package of benefits (vision, medical, dental, 401k, etc.)
• Paid Holidays

Company Description:

Woodbridge Home Solutions is an award-winning, three-generation, family-owned and operated, specialty remodeler serving Texas, Kansas and Oklahoma since 1989. We offer design assistance to help homeowners select the right combination of products that will enhance their homes beauty, reduce energy costs, and increase their homes value. The company is guided by core values that demand the highest level of performance and customer satisfaction which allows us to rise to the top in a competitive industry.

Woodbridge Home Solutions is an equal opportunity employer. To learn more about Woodbridge Home Solutions, please visit our website at www.woodbridgehomesolutions.com