Clinical Care Coordinator - Twin Cities Orthopedics

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working M-F between the hours of 7:00 am - 5:30 pm out of our Woodbury, Eagan, Stillwater, and River Falls locations.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Prepare, stock, and clean exam room
• Room patients, obtain medical history and prepare for exam
• Maintain an efficient, organized clinical flow
• Assist with documentation of patient data into electronic health records system
• Prep for injections, change dressings, apply durable medical equipment, , and remove sutures/staples under provider direction
• Application and removal of casts and splints
• Ensure coding requirements are followed during entry of patient information
• Provide patient educational materials
• Assist with collection and processing of specimens
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
• Assist Providers in procedure room with injections and minor procedures
• Assist with medical supply inventory and ordering
• Screen patient calls and respond to patient in a timely manner. Document all phone messages in the patient’s electronic chart
• Provide communication and liaison between providers and patients
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtains referral and/or authorization requirements per insurance guidelines.
• Provide follow up to patient inquiries, contacting provider as necessary
• Process mail and correspondence
• Coordinate the transmission and acquisition of patient records
• Maintain Physician schedule, communicating changes appropriately
• Additional functions may include:
  • Prep for clinics - gather and verify pertinent patient information; compile patient medical data.
  • Build Physician schedule and maintain scheduling template
  • Transcription or medical scribing
  • Assist physician with legal practice, etc.
  • Assist in office with faxing/mail/forms for PCC team members working remotely
  • Coordinate and complete patient paperwork/forms
  • Manage tasks in the EMR by appropriately routing and completing them in a timely manner   
  • Coordinate on-call consults, rounding, follow-up, etc.
• Able to support multiple specialties
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent required
• Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or Certified Nursing Assistant (CNA); or equivalent experience preferred
• Understanding of medical terminology, anatomy, and physiology strongly preferred
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred
• Administrative or medical office experience preferred
• Transcription experience required, where applicable
• Customer service experience

Essential Requirements:

Ability to:

• Complete the Certified Provider Order Entry (CPOE) upon hire if necessary
• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.