Delivery Lead - AI Platform

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You will be joining the Client Servicing Technology (CST) team. The Technical Specialist/Delivery Lead will be responsible for Designing, implementing, and maintaining integrations across Google Dialogflow, CCAI Insights, Vertex AI, Gemini AI, Looker, and other enterprise systems. This role requires expertise in API development, data integration, and cloud technologies to create efficient, reliable, and secure data flows between components. The Technical Specialist/Delivery lead will work closely with the development, data science, and business intelligence teams to ensure a seamless, fully integrated experience for users. This role is essential to ensure a smooth, integrated solution that allows different systems and platforms to work together seamlessly, supporting business objectives and enabling effective data-driven decision-making.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• 1.Integration Design and Development:
  ØDesign and implement integration solutions across Google platforms such as Dialogflow, CCAI Insights, Vertex AI, Gemini AI, and Looker and CIBC systems.
  ØDevelop and maintain APIs, ETL processes, and data pipelines that enable real-time and batch data transfers between Google and CIBC systems.
  ØCreate integration solutions tailored to specific business needs, ensuring they align with the project goals and technical requirements.
  2.Collaboration and Requirement Gathering:
  ØWork closely with Solution Architects, Data Engineers, Data Scientists, and BI Developers to understand integration requirements and system dependencies.
  ØGather requirements from stakeholders to ensure all integrations support operational and business needs.
  3.Testing, Troubleshooting, and Optimization:
  ØConduct thorough integration testing to validate the stability, accuracy, and performance of data flows and communication between systems.
  ØDiagnose and resolve integration-related issues promptly to maintain system reliability.
  ØOptimize integration processes for performance and efficiency, reducing latency and maximizing data availability for end users.
  4.Documentation and Maintenance:
  ØDevelop comprehensive documentations for integration processes, API usage, data flows, and troubleshooting guides.
  ØMonitor integrations for any issues or inefficiencies, proactively implementing changes to improve performance and reliability.
  5.Security and Compliance:
  ØImplement and maintain robust security practices to protect sensitive data during transfer and storage as per CIBC security standards.
  ØEnsure all integration processes comply with relevant data protection regulations and company policies as per CIBC compliance standards.
  6.Performance Monitoring and Reporting:
  ØEstablish and maintain monitoring tools to track integration performance, uptime, and data flow consistency.
  ØGenerate reports on integration success rates, performance, and any encountered issues for continuous improvement.

Who You Are

• You can demonstrate 5+ years’ experience in Deep Knowledge of Integration development and methodologies, API design and management and data transformation.
• Experience with RESTful APIs, JSON, ETL processes, and data transformation.
• Experience with Google Cloud Platform (GCP), especially services like Dialogflow, Vertex AI, Gemini AI and Looker.
• Knowledge of CI/CD processes and experience with integration tools (e.g., MuleSoft, Apache Kafka, Google Cloud Pub/Sub).
• Experience working with cloud data warehouses and managing secure data flows.
• You embrace and champion change. You are passionate about being on top of technology trends. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• Problem-Solving: Ability to troubleshoot complex integration issues effectively and implement practical solutions.
• Analytical Skills: Strong analytical skills to assess integration needs and find the most efficient approaches.
• Communication: Ability to explain technical concepts to non-technical stakeholders and collaborate across teams.
• Attention to Detail: Precision in developing reliable, secure, and compliant integration solutions.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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