Facilities Dispatcher

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This Work Matters...

Do you pride yourself on delivering excellent customer service in a fast-paced environment? Do you have experience solving complex problems quickly and effectively while maintaining a positive and collaborative connection with peers and customers? Are you looking for employment where each day offers an opportunity to learn something new with very unique challenges and a very supportive team? Are you someone who not only embraces change but actively seeks out ways to improve existing processes or simply make everyone's work more enjoyable? If you are passionate about solving problems, collaborative, an agent of change then please apply!

Multnomah County's Division of Facilities and Property Management is seeking an experienced Dispatcher to manage a variety of scheduling tasks and provide a wide range of information to internal and external stakeholders. The Dispatch Unit is a 24/7/365 operation, and dispatchers are designated as operationally essential and are required to report for duty regardless of facility closure or curtailment of some or all County operations.  

Applicants must have reliable transportation, be willing and able to work a variety of shifts, weekends and holidays.

Our Commitment to Safety, Trust and Belonging

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

As a Dispatcher you will: 

• Receive and prioritize all FPM related phone calls, radio calls, written or intranet generated maintenance requests concerning problems in County owned/leased buildings and report information such as nature of problem, location and other necessary information.

• Establish initial prioritization and scheduling by ascertaining the severity of the call to coordinate work schedules for vendors and trades. 

• Communicate with trades, Property Managers, Project Managers, and contractors via email; Google documents, calendars and spreadsheets; and phone calls and text messages for scheduled and/or emergency work assignments.

• Determine types or amounts of equipment, materials or personnel required according to work order specifications; write equipment and building maintenance plans.

• Develop, maintain, and provide a variety of executive level reports to leadership from our Asset Management System. 

• Actively engage in process improvement for better work order management, emergency response, Dispatch procedures, & information gathering.

• Monitor trades personnel locations and activities to coordinate services and schedules and to ensure timely and efficient service delivery.

• Generate, review, and track computer-based (Tririga) work orders to track work from initial receipt to closure to ensure completion and accurate historical recording.

• Monitor and respond to a high volume of phone calls and electronic maintenance service requests

• Provide counter-service to all internal clients

• Prepare daily/weekly/monthly work schedules for assigned trades and coordinate schedules and events using Google documents and calendars.

• Operate two-way GPS radio and tracking system, computers and other equipment; perform miscellaneous clerical tasks such as creating forms, filing, and compiling data.

• Support tracking of assets, inventory, and processing of background checks.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.  Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills:

• Equivalent to completion of the twelfth grade, AND

• At least 3 years experience working in customer service that requires the use of computer based support systems.

• At least 1 year experience in building maintenance/property management or equivalent related experience.

• Ability and willingness to work a variety of shifts, including days, nights, weekends and holidays

• Working knowledge of Google documents, calendaring and Excel

• All finalists must pass a criminal records check and professional reference check.

Preferred Qualifications/Transferable Skills:  You do not need to have the following preferred qualifications/transferable skills to qualify.  However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.  Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience and/or training in a computer-based work order management system, preferably Tririga

• Emergency response coordination and preparedness especially related to building systems.

Screening and Evaluation 

The Application Packet:

• A completed online application.

• An uploaded resume covering relevant experience and education.  Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

• An uploaded cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.  

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

Additional Information: 

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Telework: This position is designated for a “hybrid” work schedule, meaning you will be working remotely part of the time and onsite at other times. 

Type of Position:  On call positions are eligible for overtime based on FLSA

Location: 401 N Dixon St, Portland, OR 97227

Schedule: To be determined with the manager in accordance with union seniority rules

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Email:

Phone:

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile: