Manager, Clinical Informatics

Manager, Clinical Informatics– Job Description 

Employment Type: Full Time, Exempt 
Level: Manager 
Location: Remote, Minnesota (we will consider candidates in CST or EST)
Compensation: Starting $110,000, dependent on experience

Who we are:  

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.  

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro in our clinics located in Highland Park (St. Paul), Crystal, and South Minneapolis and Rosedale, with our newest clinic in Eagan launching December 2024. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us! 

About you: 

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.   

About the Manager, Clinical Informatics Role:  

Reporting to the Company’s Chief Technology Officer, the Manager, Clinical Informatics will focus on supporting the integration of clinical systems to enhance direct patient care and care coordination. The Manager, Clinical Informatics will work cross-functionally with clinical teams and various stakeholders to ensure that workflows are optimized, and the systems support patient-centered care delivery. The Manager, Clinical Informatics, will own the help desk (IT ticketing system) related to our electronic health record (EHR) and will own resolution of all items within an appropriate timeframe to support our clinical teams.  

Location Requirements: 

While a candidate within the state of Minnesota (USA) is strongly preferred, we are only considering those who are located in the Central Time zone or Eastern Time zone. 

Key Responsibilities: 

• Own the EHR help desk; Review and resolve EHR-related IT tickets (IE service desk inquiries related to our EHR and other technologies integrated within the EHR)  
• Serve as the clinical subject matter expert for application configuration and workflow design, ensuring systems align with clinical operations and goals
• Lead and guide clinical informatics initiatives, including the design, implementation, and troubleshooting of our electronic health record (EHR) systems and other clinical applications
• Collaborate closely with clinical teams, IT, and other departments to identify workflow improvements and resolve issues related to system utilization
• Conduct needs assessments, quality assurance testing, and user acceptance evaluations to ensure the effectiveness and efficiency of clinical informatics programs
• Provide leadership, mentorship, and support to the clinical informatics team, helping align efforts with organizational goals and priorities
• Maintain confidentiality of all protected health information (PHI) in compliance with HIPAA regulations and internal security policies 

Must-have Qualifications and Skills: 

• Bachelor’s degree in clinical informatics, health informatics, or a related field required; Formal education in clinical informatics preferred
• 5+ years of experience in clinical informatics, with a focus on management and/or clinical system implementations
• Ability to travel into the clinical market as needed (Minneapolis-Saint Paul, MN)
• Experience working with electronic healthcare record (EHR) systems required
• Strong leadership and team-building skills with experience managing cross-functional teams
• Exceptional analytical and problem-solving skills, with a proactive and detail-oriented approach
• US Work Authorization required 

Nice-to-have Qualifications and Skills: 

• Advanced degree or certification in clinical informatics or a related field
• Experience in healthcare settings, particularly those serving older adult populations 
• Experience in a start-up environment 

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws. 

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.