Senior Equity Plan Administrator

Job Description

Zendesk Legal is looking for an experienced Senior Equity Plan Administrator to join its growing world-class legal team to manage Zendesk’s cutting edge equity incentive plan. You will have the opportunity to make a lasting impact on the incentive structure at a high-growth, private equity-backed company.

This role reports to the Director, Corporate and Securities, who leads governance, securities, and strategic transactions for the company. The position is remote eligible.

Responsibilities (what you get to do every day):

• Administer equity incentive plan

• Provide customer service to support employee inquiries on a variety of topics and issue-resolution related to equity compensation

• Work with industry software and vendors to effectively manage our clients’ plans

• Work with clients’ internal and external business partners, cross-functionally

• Maintain of employee equity database

• Provide stock plan financial reporting activities/support

• Provide stock plan reconciliation activities/support

• Provide participant education and training activities/support

• Manage new plan roll outs and communications

• Manage of project activities/support

• Follow, enhance and/or create policies and procedures related to equity incentives

• Assist in various other stock plan projects and initiatives as needed

Experience and Qualifications

• Bachelor’s degree in Accounting, Finance preferred

• Minimum 4+ years of stock administration experience with combined public company experience and service provider preferred.

• Strong understanding of the accounting, tax and legal requirements of equity plans

• Collaborative team player with excellent interpersonal skills, superior work ethic, flexibility, ability to work independently and with discretion

• Ability to work efficiently with cross-functional teams and manage numerous projects simultaneously under deadline pressure

Values and Attributes

• Proactive and self-starter on high impact projects

• Strong curiosity for all aspects of a technology company

• Resourcefulness in seeking out and finding accurate and relevant information

• Organized and detail-oriented while juggling competing priorities

• Excellence in forming well-reasoned judgements in complex situations with limited information

• Solution-oriented mentality and the ability to make risk-based judgements

• Strong business acumen and ability to distill legal advice into actionable guidance for business partners

• Team player with an understanding of how all cross-functional teams contribute to the success of a transaction 

• Effective communication with individuals at all organizational levels, including executives and senior management

• Ability to uphold the highest standards of discretion and confidentiality

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.