Customer Education Manager

Location: Irving, TX (On-site)

As a Customer Education Manager, you will work with a team of Technical Program Manager, Product Designers, and engineering team to ensure customer onboard successfully and continue driving the outstanding customer services. 

Responsibilities:

• Lead the onboarding process for new hireEZ customers in collaboration with the TPM team. This also includes onboarding for existing customers that expand their service with hireEZ. 
• Proactive planning and execution of adoption strategies for your “book of business” in hireEZ’s ENT customer segment, including data-driven strategic alignment with TA. leaders on training initiatives, developing curated user training plans and curriculums, and directly engaging with users to ensure their success.  
• Lead live training sessions with hireEZ users, including 1:1s and large group sessions. Develop and maintain relationships with champion users. Engage users with low adoption to help improve their usage and outcomes with hireEZ.
• Create user engagement and training materials, including email touch points, micro-learning videos, and course content for hireEZ Academy.
  
  

Qualifications:

• Experience: 
  • Minimum 2 years experience in customer education or customer onboarding/demo related experience
• Customer Training: 
  • Ability to clearly communicate product value, use cases, and how to effective use hireEZ features and functions
  • Ability to strategically define learning objectives, and execute enablement plans to drive user adoption, motivation, and results (adoption)
  • Passion for teaching/education, and customer experience
  • Ability to effectively lead live training sessions, from 1:1 to large group sessions
  • Experience with creating engaging learning content (written and video-based); ability to execute creative vision with alignment to business objectives/goals
• Communication: 
  • Excellent written and verbal communication skills; proficiency in project management
  • Ability to clearly articulate project plans/priorities, address objections/pain points, and align with internal and external stakeholders on goals, tasks and timelines 
• Other Skills: 
  • Proficiency in managing changing priorities, and multiple projects concurrently
  • Ability to manage a book of business  
  • Adept at problem-solving, and creative/strategic-thinking
• Preferred Domain Expertise:
  • Past experience in HR/TA Technology or as a recruiter/TA professional is preferred
  • Understanding of recruitment workflows and priorities are highly preferred
  • Experience in SFDC, LMS (Skilljar), Tableau, and video editing software, such as Filmora, Loom, etc