*Patient Administrative Lead - (HR30794G)

Job Title: Patient Administrative Lead
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are looking for a Patient Administrative Lead to serve as the primary point of contact for patient inquiries, records management, and operational support. This role requires meticulous attention to detail, a warm but professional demeanor, and the ability to navigate complex systems to secure appointments for patients. The ideal candidate is coachable, self-motivated, and ready to take on a supervisory role in the future.

Key Responsibilities:

• Serve as the first point of contact for patients, providing high-quality support via phone and email.
• Manage patient records, ensuring accuracy and timely updates.
• Navigate complex scheduling systems and conduct web research to secure hard-to-obtain appointments.
• Communicate with patients in a warm, professional manner, demonstrating high EQ and excellent written and verbal communication skills.
• Oversee and improve operational processes related to patient scheduling and records.
• Potentially evolve into a supervisory role to manage other administrative assistants and operational staff.

Qualifications:

• Proven experience in an administrative or patient support role, ideally within the medical or healthcare field.
• Strong English language ability, both written and spoken, with a low/neutral accent.
• Exceptional interpersonal skills, with the ability to communicate professionally via email and phone.
• High attention to detail, with strong organizational and problem-solving skills.
• Self-motivated, with the ability to work independently in a remote environment.
• LATAM-based, preferably familiar with U.S. healthcare systems.

Nice-to-Haves:

• Experience working remotely in a fast-paced environment.
• Ambition and energy to take on additional responsibilities and grow within the company.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.