He mātanga tiaki whānau, taitōkai hoki | Family and Sexual Harm Professional

Ko wai hoki | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Mō tēnei tūranga | About the role
The Family and Sexual Harm (FaSH) Professional role provides support via various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Women's Refuge, and Safe to Talk/Kōrero mai ka ora) operating 24 hours a day, 7 days a week, including holidays. We have shifts from 3:30 pm - midnight that we have available. Full-time or part-time applicants are welcome.

We encourage applicants with experience in Kaupapa Māori or Māori models of care. You are able to work from home or in one of our offices in Auckland, Wellington or Christchurch.

Your role will involve the following aspects:

• Risk assessment followed by appropriate safety planning and referrals
• Providing non-judgemental support and psychoeducation within the context of family and sexual harm
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
• Supporting callers when they are experiencing a high-risk situation
• Communicating with external agencies (including emergency services)
• Accurate documentation of notes and relevant information on various databases
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in quality improvement and service developments to ensure effective and safe service delivery
• Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services

Mōu ake | About you

Ōu wheako ōu mātauranga hoki - Qualifications and experience

• Qualifications in a relevant field e.g. social work, psychology, counselling, mental health nursing or psychotherapy
• Registration with one of the following professional bodies: Aotearoa New Zealand Association of Social Workers (ANZASW), New Zealand Association of Counsellors / Te Roopu Kaiwhiriwhi Aotearoa (NZAC), Addictions Practitioners’ Association Aotearoa New Zealand (DAPAANZ), New Zealand Christian Counsellors Association (NZCCA)
• For Safe to Talk line, 3+ years' experience in a Trauma, Sexual Violence and Mental Health role
• Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply. 

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

To tatou tikanga | Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.